Posts tagged workplace collaboration

How AI and AVI-SPL Are Improving the Workplace

As I read the new AVI-SPL tech brief, “How AI Will Make Collaboration Experts of Us All,” l saw parallels between the benefits of artificial intelligence (AI) in the workplace and what AVI-SPL delivers to its clients through services that range from consultation to design to integration and support. 

That paper combines research with the insights of AVI-SPL’s Customer Advisory Board (or CAB). This CAB of large enterprises (including Fortune 500 companies), looks at the ways AI is being applied in the workplace to improve the processes associated with meetings and collaboration. The tech brief gives a good overview of issues like:

  • In-meeting productivity
  • Security risks
  • Virtual digital assistance
  • Project management
  • Resource allocation

Using AI to Improve Operations

The issue of meeting support has its own list of opportunities for AI systems to improve efficiency and accuracy while maintaining quality. Opportunities include: 

  • Schedule meetings
  • Room set-up
  • Take notes; suggest resources that help with meeting objectives
  • Report on the project progress
  • Track projects and assign deadlines and tasks to help with their completion
  • In-meeting technical support (instead of calling a help desk). The system can rout the issue to a technician if necessary.

Beyond collaboration, AI systems take information and learn from it to make decisions that align with a desired outcome or set of outcomes across departments and uses cases:  For example: 

  • Human resources
    • Recruiting, onboarding and training
    • Answer employee questions
  • Customer service
    • Analyzing customer sentiment and making recommendations 
  • Marketing and sales
    • Improving customer resource management, like finding specific types of customers
  • Education
    • Help teachers adjust their approach to the learning styles of individual students
  • Healthcare
    • Recommend treatment options

AI may also recommend cross-departmental collaboration opportunities, fix equipment failures, predict when downtime is likely to occur and take steps to mitigate its impact.

AVI-SPL Simplifies the Workplace

Similarly, AVI-SPL improves the workplace by freeing up its people to do more of what they’re good at so they and their organizations can grow and succeed. People across different departments don’t have to be experts in meeting-room technology to collaborate with one another. IT doesn’t have to devote its resources to being AV help desk assistants. And companies don’t have to go it alone in keeping up with the latest technology solutions.

As I’ve learned over the course of nine years with the company, our client projects are guided by a long-term view, one that seeks to understand how new solutions will affect an organization’s network and infrastructure, how the company sees itself changing, and how its market may change. In the discovery process with the client, AVI-SPL listens to their needs and begins a conversation about how to think strategically about implementing AV, video collaboration and UCC solutions. Along the way, account managers, technicians and engineers share the knowledge that answers many client questions, including:

The Customer Advisory Board developed from AVI-SPL’s need to understand the issues facing today’s companies so that it can continue to be a partner that delivers high value. The role of AI in the workplace is one of those challenges. By understanding the role artificial intelligence plays and will play in a customer’s environment, AVI-SPL continues to develop technical skills and thought leadership in this area. Wherever AI may be relevant to a company’s growth, that knowledge gives AVI-SPL the ability to present a high-level strategy that leads to digital workplace transformation.

Read “Why AI Will Make Collaboration Experts of Us All” >

AVI-SPL Opens Office in Omaha

AVI-SPL’s Omaha Grand Opening on April 25 kicked off at its new office building, located in Papillion, Nebraska. To celebrate the event, the day’s festivities includes games, food and drink, and tours of the facility. Guests were invited into the building to see the new space where AVI-SPL designs, engineers, and tests the solutions that it delivers to the greater Omaha area and beyond.

 

Highlights of the Grand Opening

Shelley Salys, senior VP for AVI-SPL’s central region, welcomed guests to the celebration. Those guests included representatives from the Sarpy County and Greater Omaha Chambers of Commerce, who spoke to the audience about the excitement AVI-SPL’s presence brings to the local communities.

AVI-SPL CEO John Zettel  thanked the chambers and Papillion Mayor David Black for their support, and noted Omaha’s growth and need for collaboration solutions among its organizations, schools, and businesses. Zettel and other AVI-SPL executives joined both chambers of commerce and the mayor to cut the combined Sarpy County and Greater Omaha Chamber ribbons to mark the official opening.

Following the tours of the AVI-SPL office, many of the guests reconvened at Kros Strain Brewing for happy hour and conversation. Everyone at AVI-SPL, especially those in the Omaha office and the executive team, extends their thanks to the 130 guests that stopped by and welcomed AVI-SPL with open arms to the greater Omaha community. 

Q&A on Supporting Productivity in the Workplace

Beau Wilder of Poly is an expert in what companies can do to shift their organizations toward the future of work. In the Q&A below, I spoke with Wilder, Poly’s VP of innovation waves and new products, about creating a workplace that enables people to be their best. 

Q: Why is workplace transformation so important?
Wilder: We’re all in this war for talent. The companies winning are the ones recognizing that their most important assets are their people.

We can work anywhere, anytime on any device using UCC technology. Those solutions have allowed work policies to be flexible, so we need spaces where we can make best use of that technology and its capabilities. If you don’t provide those spaces, people will vote with their feet and move on to a better situation.

Q: Considering the ability for people to work from anywhere, how important is the workplace?
Wilder: Even though research shows people are more productive at home, most choose to go back to work because they miss the collaboration. We want people to work together and feel empowered when they’re in the office. It’s that cross-pollination where new thinking happens. We’re always looking for the next big idea, and so we need to make it easier for people in the workplace to work together.

Q: How did the open office take hold as the new template for the workplace?
Wilder: We thrive as humans when we’re outdoors. The open office offers flexibility in creating an environment that mirrors the one outside. In these spaces, we’ve seen huge trends with health and wellness. Biophilic design that includes natural light and greenery sets people up to be their best. When people are happier and healthier, you have more productivity and creative output. But the open office comes with its own set of challenges.

Q: What are some of those challenges?
Wilder: Although companies have raced to open offices, some didn’t do it thoughtfully. It can be hard to work while people are collaborating near you. Therefore, we need to focus on a human-centric design in the office so we can be at our best by using technology that blends distracting speech into the background.

Q: What are the solutions for these challenges?
Wilder: Do your homework ahead of time and bring in your vendor partners early. You’ll also want to include your users in the journey toward workplace transformation. Focus on the human experience above the cost-savings. Collaboration in meeting spaces should be intuitive and easy. When you design for open spaces, consider the activity that will be happening and build in choice that allows for a personalized experience.

Q: What’s a realistic expectation for companies that want to transform their workplaces?
Wilder: Ask targeted questions of your staff. Find out where things aren’t working. As you design open spaces, let the technology do the heavy lifting. 

This process continues even after you’ve made the transformation. Understand that you won’t get your building right from day one. But by collecting data like occupancy and use of technology, you can be proactive in refining it.

Webinar Recording: Creating a Customized Collaboration Space for Any Environment

Watch this on-demand AVI-SPL webinar to learn about the NEC solutions that are designed to improve collaboration between teams in the same workplace and across different locations. Chris Feldman, product manager for NEC Display Solutions, addresses:

  • Roadblocks to incorporating collaboration technology
  • NEC solutions for team collaboration, wireless presentation, and interactive whiteboarding
  • The collaboration challenges solved by NEC’s Mosaic Suite, CB Series, and InfinityBoard.

You’ll also discover how you can choose from NEC’s hardware and software options to create the collaboration solution that works best for your organization.

During the Q&A, Feldman addresses how to save work from a session, typical equipment and capabilities in a huddle room, and the best system to use in a classroom environment.

Get the recording for “Creating a Customized Collaboration Space for Any Environment” >

TechBoost Events Reveal Future of Work in Canada

Throughout 2019, AVI-SPL Canada is hosting its TechBoost series of networking events that give you access to digital workplace experts and technology providers that improve team productivity and reduce your real estate costs.

At venues across Canada, you’ll learn about the meeting solutions, video collaboration, and enterprise video capabilities that attract and retain talent.

You’ll understand how to apply technology strategies and solutions that increase business agility and results. You’ll also learn how AVI-SPL managed services ensure they measure up to your objectives. We’ve got our complete slate of events scheduled and ready for your registration.

TechBoost Cities in 2019

Join AVI-SPL and select partners as we spend an afternoon exploring the technology and unified communication trends that are facilitating groundbreaking changes to the workplace. Lunch will be served at each event.

Click the links above to register for the TechBoost event you’d like to attend.

Tout au long de 2019, AVI-SPL Canada est l’hôte d’une série d’événements de réseautage sous le nom de Pause-Techno, qui vous donnent accès à des experts en environnement de travail numérique et à des fournisseurs de technologie qui améliorent la productivité des équipes et réduisent les coûts immobiliers.

Partout au Canada, vous découvrirez les solutions de réunion, la collaboration vidéo et les systèmes de diffusion vidéo d’entreprise qui attirent et retiennent les talents.

Vous comprendrez comment appliquer des stratégies et des solutions technologiques qui augmentent l’agilité et les résultats de l’entreprise. Vous apprendrez également comment les services gérés d’AVI-SPL s’assurent qu’ils répondent à vos objectifs. Nous avons notre liste complète d’événements prévus et prêts pour votre inscription.

Pause Techno- Villes en 2019

Rejoignez AVI-SPL, et sélectionnez des partenaires, pendant que nous passons un après-midi à explorer les tendances technologiques et de communication unifiée qui facilitent les changements révolutionnaires dans le monde du travail. Le déjeuner sera servi à chaque événement.

Cliquez sur les liens ci-dessus pour vous inscrire à l’événement TechBoost auquel vous souhaitez participer.