Posts tagged video managed services

AVI-SPL Improves Remote Managed Services With Communicator Proxy

As InfoComm 2013 gets underway, AVI-SPL has just announced a new offering that expands our ability to monitor a customer’s AV equipment and video conferencing endpoints behind its firewall.

AVI-SPL’s Communicator Proxy provides standards-based polling of all IP-reachable devices within the customer’s network and reports the information back to our cloud-based VNOC Symphony® managed services platform in real-time. Instead of hundreds of devices trying to talk to the cloud through the enterprise firewall, all communication is consolidated through the proxy, which provides the information to the VNOC. It also allows commands from the VNOC to be sent securely to the client devices for call launches and device control. For more information, please read our press release on Communicator Proxy.

We’ve developed Communicator Proxy to help IT organizations limit the number of external connections to their corporate network. AVI-SPL is the only video managed service provider with this capability. Until now, all video managed service providers required a dedicated connection to customer networks in order to monitor meeting room equipment and launch video calls. AVI-SPL’s Communicator Proxy puts key modules of our VNOC Symphony® managed services platform behind the customer’s firewall and uses their standard ports in the firewall to communicate with Symphony.

Benefits of AVI-SPL’s Communicator Proxy

  • Monitoring: Standards-based polling of all devices within the customer’s network. Reports the information back to the VNOC Symphony cloud in real-time.
  • Management: A secure link from the Symphony cloud to the Communicator Proxy sends call launching and device control information to the hundreds of devices located on the secure network.
  • Secure Access: A secure, single egress point for VNOC personnel to access devices via their integrated remote management capabilities.

Stop by booth #2381 at infoComm 2013 in Orlando this June 12-14 to see a live demonstration of AVI-SPL’s Communicator Proxy. Learn more about how AVI-SPL is improving management of your meeting room spaces. Contact


AVI-SPL partners with AVM to Deliver Video Managed Services

AVI-SPL uses its considerable industry expertise and manufacturer partnerships to bring Telepresence and video conferencing technologies to forward-thinking businesses around the world.  For many companies trying to keep up with the fast-paced global economy, having a reliable partner to support those offerings as a service is just as important as the equipment. 

To that end, AVI-SPL has teamed up with AVM, a U.K.-based supplier of video conferencing and AV systems, to deliver managed video services to their joint customers.

“Businesses demand a 24/7, highly reliable service that allows them to focus on their business and not on the technology,” says Mike Brandofino, executive vice president of video and unified communication, AVI-SPL. “Our partnership with AVM demonstrates our commitment to our ever-improving video conferencing capabilities that meet their needs.”

 The plan is for both companies to use service centers in New Jersey, Pennsylvania, California and London, as well as video bridging infrastructure, to deliver managed video services.  By joining forces in this area, both companies will also be better equipped to provide language support for multinational customers.

AVI-SPL and AVM are founding members of the AV Global Alliance, which is an international network of leading audio-visual and video conferencing integration companies. 

Speak to a Video Conferencing Expert!

Don’t let fear of video conferencing technology keep you from making the right decision. Discover how easy and beneficial video communications can be through our ConferencePoint Control service. Complete our short needs analysis form and an AVI-SPL representative will give you a call. You can also contact us at (866) 559-8197 or email us at