Frost & Sullivan recently named AVI-SPL the winner of its 2018 Global Managed Video Conference Service Growth Excellence Leadership Award.
This award recognizes AVI-SPL’s leadership in supporting the way people communicate and collaborate within the workplace. The variety of meeting spaces — huddle rooms, collaboration spaces, boardrooms, training areas — and the technology within them require flexible managed video conferencing services.
Within the award report, Frost & Sullivan looks at AVI-SPL’s ability to grow its video conference services by providing support that includes:
- Professional services like evaluation, design and deployment that meet business outcomes
- Managed services (onsite or from global service operations centers) that monitor and manage the AV and UC environment
- Customer care like global help desk assistance that focuses on exceeding expectations by measuring customer satisfaction
The paper also looks at AVI-SPL Symphony, the managed services platform that Frost & Sullivan nicely summarizes:
Considered the centerpiece of AVI-SPL’s services go-to-market strategy, AVI-SPL Symphony allows businesses to automate the back-end processes required to schedule, monitor, manage, and analyze the global video conferencing and AV assets from a single platform. The AVI-SPL Symphony end user management application is designed as an easy to use, browser-based and mobile-friendly dashboard representing the customer’s window to the organization’s total meeting environment.
Frost & Sullivan explains the criteria that led to this award, including AVI-SPL’s growth strategy, which provides companies with simple, reliable collaboration systems and the business insight of Big Data and analytics.