Posts tagged Unified Communications

Video Shows Benefits of AVI-SPL Services Team

Thanks to the teamwork and expertise of AVI-SPL technicians throughout four global service operations centers (GSOC) worldwide, AVI-SPL offers businesses 24/7 proactive monitoring and management of their technology to ensure a high-quality experience with meetings and collaboration. You can see and hear those technicians talk about the value they provide in this AVI-SPL video.

From GSOCs in Denver, Philadelphia, UK, and Germany, AVI-SPL uses its Symphony platform to monitor and manage its clients’ AV and UC assets throughout their estate. It also automates their meeting scheduling, launching, monitoring, management and experience. Symphony provides customized analytics that show the frequency of room usage and the quality of the meeting experience so that companies can refine their investments and meet their business goals. 

Watch the AVI-SPL Video of Its GSOC

This video shows that AVI-SPL is much more than a global AV and collaboration systems integrator. We are a digital services provider that makes it easier for organizations to use and manage their solutions. You’ll also get a look at our Customer Experience Center, where you can explore new solutions and see how they would work in your environment. Toward the end of the video, you’ll see statistics that show the positive impact our GSOC support has had for organizations like yours.

Check out the video here, and share it with colleagues and those in your company who want their AV and collaboration systems to be easy to use while bringing people together so they can focus on the meeting, not the technology.

Special thanks to VideoLink’s VL Creative team for creating this video. And thanks to all members of our GSOC teams around the world for helping companies improve their ability to innovate, solve problems, and efficiently take on their daily operations.

Poly’s “Power of Many” Message for Businesses

Poly made noise in the AV and workplace collaboration industry this week as it became the new face of the combination of Plantronics and Polycom.

The company is supporting its first marketing campaign, “The Power of Many,” with some high-profile announcements that focus on product integration with technology from Microsoft, Amazon, and Google. Poly made these announcements while at Enterprise Connect in Orlando.

In the days that followed the rebranding as Poly, the company announced:

The Power of Many

Common to these products is their emphasis on bringing people together, which is the message of Poly’s “Power of Many” campaign. The “power of many” also describes the functions that are brought together in a solution. Systems that combine useful functions are what you might envision when you hear the term “unified communications” — the ability to review one’s calendar, join a meeting, and make video calls from one device.

Along with this versatility, the goal is simplicity, which is key to the user experience of solutions that combine multiple functions. You could say that’s the main appeal of a solution that includes Alexa, making it possible to manage meetings and room devices through voice.

Poly’s solution announcements this week indicate their focus on a positive user experience. Common to each of them:  These solutions integrate with systems that people are comfortable with and want to keep using in a way that isn’t needlessly complex. One phrase on the Poly website touts the ability to “concentrate on ideas in the air, not devices in the room.” When people use workplace collaboration solutions, they shouldn’t notice the technology to an extent that is disruptive. Rather, they should be able to give their attention to the collaboration that the technology is making possible.

As new solutions enable us to do more from more places, companies are wise to incorporate those solutions in the workplace to attract talented people who want to be able to collaborate in a variety of ways and do it on demand.

The solutions that are easiest to use will be the most attractive, as long as they have the capabilities that people expect. Those capabilities are with us in a variety of solution packages. The power of Poly’s message is in its focus on how its solutions make it easier for people to produce the products, ideas, services and innovations that keeps their businesses growing.

Manage Your Company’s AV and UC With Symphony as a Service

On the worldwide stage of ISE 2019, AVI-SPL announced the availability and value of its Symphony as a Service (SYaaS), which makes it easy for organizations to monitor, manage and improve their collaboration estate, and provide a better user experience of their AV and UC systems.

The Symphony managed services platform is the engine that drives AVI-SPL’s award-winning managed services for its clients around the world. With SYaaS, that platform is available on a subscription basis. AV and IT departments can be proactive about their collaboration spaces and devices as they launch and manage video calls, and keep track of the quality of experience during meetings. Through the service’s mobile-friendly, web-based dashboard, staff will have real-time insight into an organization’s AV devices, video systems, and conference infrastructure.

Symphony as a Service also provides analytics about room and device usage so that companies have the business intelligence to make informed decisions about future investment in meeting spaces and collaboration technology.

The announcement has been covered by industry magazines like rAVe, Tech Decisions, AV Magazine, AV Network, and Commercial Integrator, which shared this video it recorded at ISE 2019.  Here, AVI-SPL’s SVP of Services Tim Riek explains the value of SYaaS.

 

Learn Video Collaboration Strategies at Today’s Gartner Symposium/ITxpo

This week’s Gartner Symposium/ITxpo in Orlando is covering the wide array of challenges facing IT executives and companies in the midst of digital transformation.

We hope you’ll meet with AVI-SPL experts at booth 717 at the Walt Disney World Swan & Dolphin Resort to learn about the value that video collaboration and unified communications solutions can bring to your business operations. You’ll see demonstrations of our Symphony management platform, which automates the scheduling, launching, and management of your meetings, and monitors your meeting rooms and devices. And you can meet with a representative from Sonic Foundry, which is handling the video capture of the educational sessions at this week’s Gartner event.

Today from 6 p.m. – 6:20 p.m., AVI-SPL’s Kirk Muffley, vice president of global accounts, will be on the panel for “UX Strategies to Create Value with Video Collaboration.” During this talk, you’ll hear insights from global F100 peers about the UX framework for creating value from your investment in video conferencing and collaboration in the digital workplace. Successful programs have user-centric models to design, deploy, embed, and measure UC and video technology as a business enabler. You’ll also get valuable information from a special client guest who will share lessons learned from their recent global collaboration roll-out and adoption program.

Go to our Gartner ITxpo page to schedule a meeting with us at the show >

Five Best Practices for Adopting UC and Video

Unified communications and video collaboration tools improve the user experience when they align with business goals AND are used throughout an organization. AVI-SPL’s Customer Advisory Board, which includes Fortune 500 companies and large enterprises, met throughout 2018 to share the value of UC and video in their organizations, and how they increase user adoption so that the company and its staff reap those benefits. The result of those meetings is a brief that is summarized in a LinkedIn post by AVI-SPL SVP of Marketing Kelly Bousman.

Read “Five Best Practices for IT Leaders to Increase Video Adoption” >