Posts tagged managed services

AVI-SPL Wins 2018 Frost & Sullivan Best Practices Award for Managed Video Conference Service Growth

Frost & Sullivan recently named AVI-SPL the winner of its 2018 Global Managed Video Conference Service Growth Excellence Leadership Award.

This award recognizes AVI-SPL’s leadership in supporting the way people communicate and collaborate within the workplace. The variety of meeting spaces — huddle rooms, collaboration spaces, boardrooms, training areas — and the technology within them require flexible managed video conferencing services.

Within the award report, Frost & Sullivan looks at AVI-SPL’s ability to grow its video conference services by providing support that includes:

  • Professional services like evaluation, design and deployment that meet business outcomes
  • Managed services (onsite or from global service operations centers) that monitor and manage the AV and UC environment
  • Customer care like global help desk assistance that focuses on exceeding expectations by measuring customer satisfaction

The paper also looks at AVI-SPL Symphony, the managed services platform that Frost & Sullivan nicely summarizes:

Considered the centerpiece of AVI-SPL’s services go-to-market strategy, AVI-SPL Symphony allows businesses to automate the back-end processes required to schedule, monitor, manage, and analyze the global video conferencing and AV assets from a single platform. The AVI-SPL Symphony end user management application is designed as an easy to use, browser-based and mobile-friendly dashboard representing the customer’s window to the organization’s total meeting environment.

Frost & Sullivan explains the criteria that led to this award, including AVI-SPL’s growth strategy, which provides companies with simple, reliable collaboration systems and the business insight of Big Data and analytics.

Read the Frost & Sullivan “2018 Global Managed Video Conference Service Growth Excellence Leadership Award” >

AV Magazine Profiles Unify ME Symphony by AVI-SPL

In its “Cutting Edge Technology Report” for August/September, AV Magazine looks at AVI-SPL’s Unify ME Symphony, the managed services platform that automates meetings and monitors rooms and devices. This profile covers the features that indicate why IT departments want Unify ME Symphony to optimize the user experience:

  • Ability to integrate with your current business infrastructure
  • How it complements other AV devices like Crestron Fusion
  • Statistics (including hours and money saved) that back up Unify ME Symphony’s value as a proactive service
  • Prevents meeting errors before they’re encountered by the end user
  • Increased utilization of collaboration spaces
  • Reduced need for internal support

The report also cites statistics from the Forrester Consulting report, “The Total Economic Impact of AVI-SPL Digital Workspace Solutions.”

Read “Orchestrate Your Meetings Better” >

 

 

Video: How AVI-SPL Supports AV and Video Collaboration

As part of the recently concluded ISE 2016 event in Amsterdam, AV Magazine interviewed AVI-SPL Director of Service Operations Rob Learmouth, who explained the four main services we provide to support the AV and video collaboration that organization’s rely on:

  • VNOC managed services
  • Collaboration services (encompassing unified communications and tools like Microsoft Hub)
  • Onsite staffing
  • Break/fix services

In just three minutes, Rob does a excellent job of explaining our value. See for yourself:

AV Magazine Shines a Light on AVI-SPL’s International Strength

A special “AV in Corporate” section of the U.K.’s AV Magazine looks at the reasons for AVI-SPL’s high value as an AV integrator for all types of businesses around the world.  The article touches on our ability to support organizations with onsite staff, help desk services, remote monitoring and management of equipment, and Virtual Meeting Rooms.

James Shanks, AVI-SPL’s international managing director, offers his insight into the kind of technologies he expects to proliferate in companies over the next few years, including huddle spaces and wireless connectivity.

Read “At the very apex of the AV industry.”

What improvements are you seeking to make in your enterprise? Talk to us, and find out how AVI-SPL’s team of certified technicians and engineers can realize your goals. Contact us at 866-559-8197 or sales@avispl.com. You can also review our success working with companies much like yours: www.avispl.com/case-stories/.

Find Your Business Inspiration With Our Video Collaboration Case Stories

Our Concept Catalog is a magazine-style publication highlighting industry trends and real collaboration solutions through noteworthy projects AVI-SPL has recently completed for businesses of all types. This year’s digital version features more interactivity than ever before. Here are a few of the highlights:

  • All of the case studies include a video embedded within the catalog
  • Enhanced animations throughout catalog draw attention to important information
  • Request a demo of our Virtual Meeting Room service (p. 37)
  • Managed services video is featured on back cover page

We also clearly explain how AVI-SPL can help businesses of all types. Take a look at the digital version of the 2014 AVI-SPL Concept Catalog.