Posts tagged actionable business intelligence

The Role of Workplace Intelligence in Today’s Business

Organizations are on track for success when they see workplace intelligence from two related perspectives: 1) as information that shapes the individual’s ability to take the actions that achieve business goals; 2) as information that shapes a company’s approach to achieving business outcomes.

“When AVI-SPL talks about workplace intelligence with companies, we focus on the data that predicts user needs for routine tasks in meetings, particularly where collaboration is involved,” says Tim Riek, SVP of services for AVI-SPL. “Typically we’ll have conversations about issues like what functions should engage when they enter the room and how to make this process consistent across all their meeting spaces.

The intelligent workplace empowers people to work smarter rather than longer or harder. For businesses in any industry, this approach reduces the cost of wasted effort and inefficiency. At the AVI-SPL stand at ISE 2020, which is the world’s largest AV and systems integration show, guests representing businesses like yours will talk to our collaboration experts about their approach to designing a workplace that optimizes for the user experience.

“We want employees to be agile and efficient,” says Riek. “The solutions that support that agility will attract and keep the talent that drives a company’s success.”

Workplace intelligence is also the information that arises from the ways employees are using their collaboration spaces and room devices – and how often. Companies can use that information to predict user needs for routine tasks, technology needs for meetings and collaboration, and work space needs for organizations and businesses.

Consider both perspectives and we see that workplace intelligence:

  • Springs from actionable business intelligence gleaned from rich technology and space utilization analytics
  • Gives back crucial resources, like time to employees (work smarter rather than longer or harder), and wasted costs to the business bottom line
  • Improves the effectiveness of workforce and the efficiency or agility of the business
  • Understands and optimizes user experience
  • Makes a healthier, more successful business

At ISE 2020, which runs from February 11-14, AVI-SPL is going to help its guests understand workplace intelligence, including its importance and how to gain its benefits. Guests at ISE will see how the AVI-SPL Symphony application offers a window into ROI through workplace data like space and device utilization analytics.

“Symphony delivers workplace intelligence by which companies can assess the value of their investment in their collaboration solutions and spaces,” says Riek. “Combine that with our services and support, and we can help them reach their business outcomes.”

If you’ll be attending ISE 2020, visit AVI-SPL at stand 11-C155.

If you want to know more about how AVI-SPL can deliver the workplace intelligence you need to work smarter, contact us.

Why You Need Actionable Business Intelligence to Develop Your Workplace Strategy

When you’re developing a workplace technology strategy these days, you have a million aspects to consider:

  • Is the technology accessible to the entire workforce across generational, geographic, and cultural boundaries?
  • Is it easy to use, intuitive, and sophisticated – but not intimidating?
  • Does it provide instant, usable data (not just a flood for the sake of data)?

You have a variety of methods available to figure out this strategy: Survey your population and hope you asked the right questions and that it gets completed accurately; stake out your conference rooms and record what goes on for a month; find a consultant who may or may not be versed in your particular needs.AVI-SPL Symphony Analytics screenshot

Business technology investments are too important to just throw up your hands and settle for a solution that may not meet the needs of your team.  We’ve designed AVI-SPL Symphony to provide the type of data that you need, the actionable business intelligence that will make a real difference in how you design, deploy, and manage your collaboration environment.

Actionable business intelligence – what Symphony provides – enables evidence-based decision making that translates into effective communication, collaboration, and unlocks real business value.  It’s not a single report or a bunch of statistics: It’s a daily observance of what works, what doesn’t, and what engages your workforce. This long-term data allows you to track the changes in employee behavior with experimental equipment, see which manufacturer’s equipment is preferred (and which causes the most trouble), and determine the load that collaboration is placing on your larger network.

Employee preferences depend a lot on your workforce composition – age, gender, and location, among other factors.  Often, the preferences in one locality don’t extend to others, leaving you with the possibility of supporting multiple types of equipment or standardizing on technology that leaves some users out.  With Symphony’s analytics you can find those few items everyone agrees on and utilize them as the basis for building a collaboration solution that meets end user preferences and provides you with standards for the corporate environment.

Root cause analysis is invaluable for a variety of different applications for both your IT team and your AV team.  Are jitter or poor performance caused by network issues or bad design choices?  Is the network functioning, but your AV or UCC are configured incorrectly?  Is your network great, but suboptimal equipment choices in your AV are causing a poor user experience?  Without finding the real cause of any issue or set of issues, countless hours and dollars can be spent without improving the quality.  Actionable business intelligence ensures that you can narrow in on the root cause of an issue, spending less time and resources spinning your wheels.

Symphony isn’t just a tool in your toolbox – it is a complete solution to the challenge of excellent user experiences with collaboration technologies.  Actionable business intelligence gleaned from the deployment of Symphony on your networks will enable you to spend less time and effort while still receiving a better end user experience. 

Contact us for a demo today. You can also demo these features at ISE 2020 at AVI-SPL booth 11-C155.