Category Video Conferencing

AVI-SPL Wins 2018 Frost & Sullivan Best Practices Award for Managed Video Conference Service Growth

Frost & Sullivan recently named AVI-SPL the winner of its 2018 Global Managed Video Conference Service Growth Excellence Leadership Award.

This award recognizes AVI-SPL’s leadership in supporting the way people communicate and collaborate within the workplace. The variety of meeting spaces — huddle rooms, collaboration spaces, boardrooms, training areas — and the technology within them require flexible managed video conferencing services.

Within the award report, Frost & Sullivan looks at AVI-SPL’s ability to grow its video conference services by providing support that includes:

  • Professional services like evaluation, design and deployment that meet business outcomes
  • Managed services (onsite or from global service operations centers) that monitor and manage the AV and UC environment
  • Customer care like global help desk assistance that focuses on exceeding expectations by measuring customer satisfaction

The paper also looks at AVI-SPL Symphony, the managed services platform that Frost & Sullivan nicely summarizes:

Considered the centerpiece of AVI-SPL’s services go-to-market strategy, AVI-SPL Symphony allows businesses to automate the back-end processes required to schedule, monitor, manage, and analyze the global video conferencing and AV assets from a single platform. The AVI-SPL Symphony end user management application is designed as an easy to use, browser-based and mobile-friendly dashboard representing the customer’s window to the organization’s total meeting environment.

Frost & Sullivan explains the criteria that led to this award, including AVI-SPL’s growth strategy, which provides companies with simple, reliable collaboration systems and the business insight of Big Data and analytics.

Read the Frost & Sullivan “2018 Global Managed Video Conference Service Growth Excellence Leadership Award” >

Using Collaboration Tools to Retain Customers

In its most recent contribution to No Jitter, AVI-SPL offers its insight into ways that collaboration solutions can improve the customer experience.

This article establishes the importance of the customer experience, and how companies are doing when it comes to meeting that goal. It then looks at the ways collaboration and related technology connect people quickly with the information they need. Such technology addressed includes:

  • Interactive displays
  • Video conferencing
  • Virtual reality

The post concludes by emphasizing the importance of managed services and their support of seamless, intuitive customer experiences.

Read “Using Collaboration Technology to Retain Customers” >

Thanks for Attending the AVI-SPL TechXchange Events

This fall, AVI-SPL hosted five TechXchange events at locations in the U.S. and Canada. Our fall lineup visited Atlanta, Washington, D.C., Minneapolis, Calgary, and Denver. At each venue, guests learned from experts how space, design, technology, and people are coming together to define new and better work experiences. Each TechXchange was an all-day event, and included talks, a Q&A panel, and an expo featuring the latest AV and collaboration products from vendors like Biamp, Crestron, HARMAN, Milestone, Scansource, and many others.

We’ll be hosting a new slate of events in 2019. When our schedule is finalized, we’ll post it at the AVI-SPL events page.

Case Study: Shure Experience Center

One of the major features of Shure’s new office in the Chicago City Center is the Shure Experience Center, where guests can experience the company’s microphones in a variety of business collaboration spaces. This video case study includes interviews that look at AVI-SPL‘s successful integration of AV solutions like video conferencing and wireless content sharing into this hands-on environment for current and prospective customers.

Chicago Area Professionals – Come to the TechX Mixer This June 21

If you work in the Chicago metro area, wrap up this Thursday, June 21 with food and drink while learning about the technology and smart design that improves your ability to collaborate with colleagues and clients. At the AVI-SPL TechX Mixer from 4-7 p.m., you and your peers will meet at City Center Shure, where you’ll hear about flexible spaces that are ready for impromptu meetings – even those that require the ability to share content and video in real time with remote collaborators.

Reasons to Attend

  • Improve your workplace engagement through space, design, and technology
  • Learn how to apply better work experiences in your organization
  • Learn about the latest technology to streamline workplace collaboration
  • Get expert advice on your specific workplace challenges

AVI-SPL and its partners want to improve your ability to collaborate in the workplace. Click the button below to reserve your attendance.