Category Video Communications

Measuring Video Conferencing Success

Group video conferencingI recently came across a white paper by Wainhouse Research (WR)  titled “Video Conferencing: Benchmarking Success,” which assesses the ways businesses measure their own levels of success with video conferencing, and then takes that information to make recommendations on how best to determine and keep track of video conference call failures. For the study, WR surveyed 20 enterprise video conferencing managers representing a total of 5700 group video conferencing systems around the world.

Their research shows the disparity among businesses in determining what constitutes failure, partial failure and success within video conferencing. Issues covered include audio and video quality, problems with the mics and cameras, dropped calls, network delays and inability to connect with other conference sites. WR concludes that the only useful measurement is to classify video conference calls as either a success or failure, and that it’s beneficial to measure the issues that affect the meeting itself as well as those that are within the VC manager’s control, i.e., a service success metric.

One of the many benefits of AVI-SPL’s video conferencing expertise is that we’re able to build the highest level of technical support into our services, ensuring that our clients’ video conference calls work every time. Our Unify ME Control™ service offers 24/7 helpdesk support, performance reporting, usage reporting, network and real-time monitoring, as well as on-site management and complete conference production. We offer all of this because our goal is to make the technology you depend on to run your business reliable and worth your investment.

Partner With AVI-SPL for Your Video Conferencing Solution

Is your video conferencing system not delivering the ROI you’d expected? Have you been considering a video conferencing solution but aren’t sure you’re ready to make the investment? With the right design, installation and support, you can have the multipoint video conferencing that enhances your ability to collaborate and compete. Whether you’re looking to upgrade your video conferencing solution, need reliable, top-notch managed services support or just have general questions about video conferencing, give us a call at 1-866-559-8197. You can also email us at

Polycom’s New Video Conferencing Initiatives

Polycom, a key AVI-SPL partner in video conferencing solutions for our clients around the world, has been the highlight of this week’s audiovisual industry news releases, unveiling an initiative that will expand the accessibility of high-definition, standards-based video conferencing services that can be delivered via traditional room setups, mobile and social media sharing outlets. The solutions can be delivered on premises, hosted or from the video cloud.

In reading the press release for Polycom’s software-based effort to drive HD video conferencing, one of the elements that caught my eye was the company’s commitment to create the first open HD “video cloud” exchange with service providers.

The commitment toward standards-based environments is critical to the success of businesses going forward, as it ensures that infrastructures created for one set of solutions don’t have to be ripped out and started all over again down the road. A standards-based solution is interoperable in the sense that it will work with equipment and systems provided by other vendors, while also advancing a unified communications environment, one where users can seamlessly switch between different devices. The advantages for SMBs and large enterprises is the ability to work through business processes at a faster rate, increasing the efficiency of operations.

Polycom also announced this week that it is rebranding its UC Intelligent Core™ as the Polycom® RealPresence Platform™. This software-based infrastructure enables video resource and content management, as well as universal access to video collaboration from within and outside the enterprise. Other advantages include:

• Supports 25,000 concurrent sessions and 75,000 device registrations
• Integrates with unified communications solutions,including Microsoft Lync
• Uses 50 percent less bandwidth than comparable solutions
• Scalable to support growing enterprises

The versatility of the Polycom RealPresence Platform makes it ideal for businesses looking for the best combination of devices with a unified communications setup.

Take a look at AVI-SPL’s video conferencing page and have a look at the range of our solutions – from executive desktop systems to telepresence rooms that make video collaborations feel natural and compelling. In our Unify ME™ section, you’ll learn how AVI-SPL can help you leverage your existing infrastructure to collaborate, compete and grow your business.

Find the Video Conferencing Solutions That Grow Your Business

AVI-SPL is the leader among video conferencing service providers, designing, installing and supporting solutions that ultimately save businesses money on collaboration efforts, while also enabling them to grow. Give us a call at 1-866-559-8197 and talk with one of our experts or fill out our brief AVI-SPL needs analysis form so we can help make your business goals a reality.

From Video Conferencing to Digital Signage, How Can AV/IT Convergence Affect You?

Among technology buzz words, AVI/IT convergence gets high rankings. From exploring PC-based platforms for distributing messaging across corporate campuses to processing digital audio signals for stadiums and theaters, the worlds of audiovisual technology and information technology have merged into a field of common ground.

AV/IT convergence is an essential ingredient to making meeting room technologies work smoother, faster and more efficiently. It’s a vital means of improving communication and collaboration across all industries – from the IT team working to implement a plan for distance classroom cameras to the house of worship technicians helping to enhance the quality of a Sunday morning sermon broadcast over a network of churches.

With a move towards comprehensive communications technologies, no longer is it just an “AV” or “IT” responsibility to get an advanced presentation system up and running, and stay up and running. In order to get the desired end result, AV and IT specialists now need to work together to collaborate and unify the intricacies of infrastructure and maintenance.

As organizations move to streamline costs and increase their competitive edge, advanced video communications such as IP-based video conferencing, telepresence and digital signage have become necssary solutions. AV/IT convergence means the merging of system control for these solutions, eliminating the isolation of separate buildings and separate networks. This is especially important for companies working on a multi-location strategy for increased ROI and growth. It means a coming together of AV and IT professionals to reach the best outcome for an organization’s communication needs.

Tell us, what’s your take on AV/IT convergence? How is it impacting your organization?

Register Today! Explore Top Video Communications Solutions at AVI-SPL’s Tampa Technology Expo – Oct. 6

AVI-SPL’s Technology Expo will make its next stop in Tampa, Fla. on Thursday, October 6 at the A La Carte Event Pavilion. More than 30 of the AV industry’s top manufacturers will exhibit, including innovative leaders in video conferencing, telepresence and audio networking technologies.

As a video communications industry leader, AVI-SPL translates its expertise into winning business strategies for our customers. From the true-to-life appeal of HD video conferencing and telepresence to the seamless connections of audio networking, our premier engineering team in Tampa can effectively help you communicate, collaborate and compete using today’s top technologies.

As our special Technology Expo guest, you’ll also have an insiders’ look at an exclusive keynote on “Harnessing the Hidden Value of Unified Communications presented by our EVP of Unified Communications and Video, Mike Brandofino.

In addition, exclusive presentations will be delivered by Cisco and NEC Display Solutions with AIA and InfoComm accredited courses offered by Cables To Go and Crestron.

More reasons to attend:

  • Network with over 25 top Pro AV leaders and manufacturers
  • Discover the latest advances for video communications and digital signage
  • Explore top applications for audio networking and management
  • Take FREE courses and accredited classes (AIA and CTS included)
  • Simply attending means you’re automatically registered to win an iPad 2!

What Participants Are Saying…

AVI-SPL’s Technology Expo has already drawn the attention of top professionals from the business communications field such as Joe Pappalardo, a multimedia architect for Northern Trust financial services, who attended the Chicago show. “There’s nothing better than getting to see the equipment live. If you’ve got questions, this event provides experts who can help.”

Ready to Register? 

For more information on the  AVI-SPL Technology Expo and to register, click here

Who should attend? Technology managers; IT managers and CIOs; architects and engineers; construction specialists; sales and marketing professionals; programmers; design consultants; acoustical consultants; presentation and video production professionals; rental and staging companies.

We hope to see you there!