Category Video Collaboration

Case Study: Business Development Bank of Canada

BDC, the Business Development Bank of Canada, wanted its new Montreal headquarters to be a place for what it calls “social collisions” — areas that invite collaboration and knowledge sharing among team members. AVI-SPL’s design and integration work aligned with BDC’s desire to work in spaces that inspire collaboration and lead to improved innovation.

The new headquarters now has areas that promote entrepreneurship among its employees and offer its clients a space where they can interact with their representatives while collaborating over shared content. And those in the head office can quickly and easily connect with colleagues at other branches for video collaboration and content sharing.

Your company may have discovered that its current collaboration solutions aren’t delivering the expected user experience or needed outcomes. I encourage you to take a look at this case study and see what’s possible.

Read the BDC case study >

How to Choose Collaboration Systems for Your Company

As mentioned in our 2019 Concept Catalog, creating a smarter workplace starts with understanding the way your employees want to work and the business outcomes your company wants to achieve. To achieve those outcomes and a better user experience, your organization may focus on technology solutions that give each user valuable capabilities like:

  • On-demand collaboration with in-room and remote participants
  • Wireless presentation of content
  • Simple control of room devices

As you work to improve the employee experience through better room design and technology, you’ll want to consider factors like how your employees want to work together, what is preventing them from working at their best, and plans for company growth.

Assess how they are currently working and identify areas that are efficient or inefficient. Form a task force that includes representatives from different departments so you have comprehensive insight into the ways they work. 

Enlist the help of consultants and experts in the digital workplace experience. They can help you notice the fine details you might otherwise overlook when it comes to designing collaboration spaces and AV solutions. They’ll also work with your IT department to create a plan for onboarding solutions to the network and to explain the importance of support services so they can fulfill their core responsibilities.

The 2019 Concept Catalog includes steps you should take to make sure you’re building the right collaboration environment. It also includes a long list of topics — like technology roadmaps and change management — you can include for discussion with your partner for workplace success

Q&A on Flexible Workplaces and the Future of Work

 In the following Q&A with workplace solutions experts Dusty Duistermars, you’ll learn about changes in the workplace: what’s driving those changes and how companies can adapt. Dusty Duistermars is the senior vice president of digital solutions for JLL, which specializes in professional services in real estate.

Interview With Dusty Duistermars

Q: What is the flexible workplace and what makes it so attractive?
Duistermars: Technology — specifically, mobility — has been impacting where and how we work for over two decades. The flexible workplace is simply space that allows employees to work in non-traditional ways, including remote work, co-working and desk sharing/hoteling. Flex space is typically higher-tech enabled, allowing employees to reserve space based on the type of activity they’re performing and only for a limited duration. These activity-based working spaces include a variety of supportive technologies like interactive video conferencing and wireless sharing of content that can be annotated in real time by participants.

We can trace this to a couple of factors: millennials and technology. Millennials have grown up with the technology that allows them to be in touch with one another on a 24/7 basis. So it’s no surprise that they expect the same of their work environment.

Q: Are we at a point where people can say “no thanks” to a company that doesn’t offer them the experience and resources they need?
Duistermars: Absolutely. Due to the overall talent shortages, employees have options. They could also go freelance; we’ll see the gig economy double in the next five years. If employers are not leveraging their space as a differentiator to both retain and attract employees, they will ultimately fail.

Q: What does this shift look like from the company side?
Duistermars: It’s no longer about occupancy, it’s about utilization and productivity.

Q: So instead of permanent assignments to space, assignments to real-time usage?
Duistermars: Right. You might have 200 or more people assigned to a designated area (typically referred to as a ‘neighborhood’) that only has 100 desks, and that will work because they’re not there at the same time.

Q: To do this, don’t you need a culture that welcomes and supports people working in and out of the office?
Duistermars: Yes, and you can build that culture by making collaboration technology systems and spaces available to them. Focus groups, design partners, and IT will help figure out how flexible to go in those areas. They’ll also account for work types, as on-site engineers will require different types of space than say the national sales team who’s rarely at ‘their’ desk. The idea is that more personalization and flexibility add to the employee experience.

Q: Where are companies at with the move to flexible workplaces?
Duistermars: First off, this doesn’t happen overnight. There are multiple steps, including detailed change management and communication strategies that are needed to be successful. That being said, we see, on average, about 5-10% of client portfolios being flexible. It’ll grow to roughly 30% within the next five years.

Q: What will account for that increase?
Duistermars: Talent is driving a lot of this. Millennials want the flexibility. It also a much better cost model for employers. A dedicated space can cost employers on average, $10,000 annually. That’s a lot of money for someone who’s only in their seat about half the time. Thus, desk sharing makes business sense too.

Q: Let’s shift perspective to the IT side. As more spaces become flexible, how does that affect their management?
Duistermars: It makes managing those spaces a challenge if you don’t have the right tools in place. Some platforms are capable of managing numerous aspects of the ecosystem. Or if you’re using a point solution/best in class model, you’ll want to make certain that it’s integrated properly and that you’re getting the right data (typically utilization) out of each system and able to analyze holistically.

Q: How is JLL helping companies that need employees on site?
Duistermars: That’s a great question. Allow me to break this down: First, we involve our consulting and labor analytics group to make certain the company is choosing the right markets/locations based on the type of talent that they need.

From there, we help them create great spaces where employees want to be. We also lean on partners like AVI-SPL to make sure the experience from desk to meeting spaces is frictionless.

Q: What advice do you have for companies that haven’t yet bought into the idea of workplace transformation?
Duistermars: The only constant is change. If you’re not getting ahead of this by focusing on your people and your technology, you won’t need to worry about any of this in five years; your company won’t exist.

Webinar Recording: Creating a Customized Collaboration Space for Any Environment

Learn about the NEC solutions that are designed to improve collaboration between teams in the same workplace and across different locations.  During this on-demand AVI-SPL webinar, Chris Feldman, product manager for NEC Display Solutions, addresses:

  • Roadblocks to incorporating collaboration technology
  • NEC solutions for team collaboration, wireless presentation, and interactive whiteboarding
  • The collaboration challenges solved by NEC’s Mosaic Suite, CB Series, and InfinityBoard.

You’ll also discover how you can choose from NEC’s hardware and software options to create the collaboration solution that works best for your organization.

During the Q&A, Feldman addresses how to save work from a session, typical equipment and capabilities in a huddle room, and the best system to use in a classroom environment.

Get the recording for “Creating a Customized Collaboration Space for Any Environment” >

Webinar Recording: Choosing a Wireless Presentation Solution

Get the recording of our webinar, “Choosing a Wireless Presentation Solution: Cut Through the Clutter.” During this event, Tom LeBlanc, editorial director of Commercial Integrator and My TechDecisions introduces the topic by asserting the value of collaboration in today’s work culture.
 
Lieven Bertier, director of go-to-market strategy and services, meeting experience, for Barco, then touches on topics like:
  • What makes a perfect meeting
  • Statistics based on surveys about business meetings
  • How to add value to meetings
  • What we need from our collaboration technology
  • Benefits to expect from collaboration meeting solutions
  • Barco ClickShare and its value as a wireless collaboration solution

Get the recording for “Choosing a Wireless Presentation Solution: Cut Through the Clutter” >