In this video, you’ll see why AVI-SPL is the company you can trust to deliver a workplace strategy that meets positive business outcomes that are measurable. We do it through AV and collaboration technology solutions and services we integrate into your environment. The result is a better user experience, which means better engagement with the projects that lead to your success.
If you’ve been wondering, “What are the steps I should be taking to improve my organization’s collaboration experience,” AVI-SPL’s Concept Catalog has the guidance you need to confidently approach a challenging workplace transformation project. In this new edition, we give you our advice for:
- Setting your project scope and expectations
- Creating your digital workplace committee
- Defining your business goals
- Mapping your technology solutions to the desired user experience
- Identifying measurable objectives
You’ll find two case studies that show how organizations like yours are benefiting from workplace transformation guided by AVI-SPL. You can also read those case studies on our website: RMIT University and Business Development Bank of Canada. In the RMIT case study, discover how their students, faculty, and IT leadership saw the benefits of our Symphony user experience management application as soon as it went live.
Our new catalog includes an overview of Symphony, which gives you a single-pane view of your AV and UC estate and delivers the analytics you need to wisely invest in collaboration rooms and solutions.
We couldn’t put this issue together without our manufacturer partners, and our advertising section showcases the latest solutions from companies like Biamp, Cisco, Crestron, Harman, and many others. Their products are designed to enhance your workplace experience, so look them over at your leisure. If you find something that interests you or if you have any questions, connect with us at firstname.lastname@example.org.
You want your workplace to be more than a building where people are obliged to meet for at least eight hours a day. It should be a home where teams can share and build upon ideas that help your company grow. To create the spaces that inspire your workers, AVI-SPL follows the “four S’s”: simple, standardized, scalable and serviceable. Each of these guidelines work together to form the workspaces that help meet your organization’s desired outcomes. Below, we look at what each of these principles means, why they matter, and how they work together.
Simple, Standardized, Scalable, and Serviceable
Simple — Are you going to use a conference room where the technology is an obstacle course of complexity, unreliability, and frustration? If you’re inclined to use a collaboration space, you want to work with colleagues on a project, not wonder why you can’t get the interactive display to sync to your device.
To apply simplicity to a space doesn’t mean you’ve limited its capabilities. Rather, you’ve removed the complex barriers to using and benefiting from those capabilities. This is usually the meaning when you hear someone describe a technology system as “frictionless.” Starting a meeting is streamlined, so that you can quickly start the display, audio, video, presentation, and get the purpose of the meeting underway.
Standardized — Regardless of where you’re working from, the technology experience needs to be the same among similar rooms in all locations. An employee that knows how to use a collaboration room in his or her home office should be able to do the same in another regional office. Applying standards and best practices makes the experience simple for the end user. Some of our clients have room standards that AVI-SPL must deliver reliably and in a way that allows their organizations to grow.
If you’ve yet to settle upon standards, AVI-SPL can help develop and provide them through its Rapid Rooms and Smart Spaces. These are collaboration spaces of various types that have been preconfigured with essential collaboration tools for various group sizes.
Your regional requirements may mean substituting one solution for another based on product availability. AVI-SPL lets customers know how their budgets may fluctuate based on those regional preferences. Because we are aware of differences within the same company, our designers, programmers and integrators ensure that your room functionality is consistent across locations.
Scalable — A scalable set of solutions are easily repeatable from office to office. By keeping room solutions simple and standardized, we can quickly deploy your rooms so that your regional locations stay connected. As your company grows and adds more collaboration spaces and solutions, so does AVI-SPL’s support of those solutions and your user experience through our managed services.
Serviceable — AVI-SPL considers serviceability as a design element when developing standards for your rooms and technology systems. That’s because spaces that are easy to use should also be easy to support. We assess the network topology where the solutions are being deployed so that the IT stakeholders can deliver and support the solutions on a consistent basis.
Serviceability means IT and/or your managed services provider can proactively resolve issues and acquire the analytics that provide business insights, like how often your collaboration spaces are being used, the quality of the experience, and the number of service tickets that were generated in a particular time frame. From the data analysis of those standardized rooms, your organization continues to adjust its standards and conference rooms, and improve the user experience.
We find that customers are demanding actionable business intelligence about their collaboration solutions. They want to know if their technology systems are delivering ROI by improving productivity and if they need to reconfigure their collaboration spaces. AVI-SPL’s Symphony managed services platform provides the analytics to let you know whether your systems are delivering their intended value.
Work With the Experts in the Collaborative Workplace Experience
By following the four S’s, AVI-SPL creates meaningful spaces and better workplace experiences. Contact AVI-SPL and let us know where we can help improve the business outcomes for your organization.
If you’re thinking about getting new audio solutions for the workplace or want to take better control of those you already have and trust, management of those devices needs to be a key part of your project plan. In this webinar, Chris Fitzsimmons of Biamp explains the value of SageVue, a monitoring and management tool that works with Biamp solutions like Tesira and Devio. He’ll help you understand important topics like:
- Deployment needs
- System architecture
- Security capabilities
- Key features of SageVue
You’ll also hear from Laurie Berg, AVI-SPL director of services product management, who explains the benefits of AVI-SPL’s monitoring and management application, Symphony.
As I read the new AVI-SPL tech brief, “How AI Will Make Collaboration Experts of Us All,” l saw parallels between the benefits of artificial intelligence (AI) in the workplace and what AVI-SPL delivers to its clients through services that range from consultation to design to integration and support.
That paper combines research with the insights of AVI-SPL’s Customer Advisory Board (or CAB). This CAB of large enterprises (including Fortune 500 companies), looks at the ways AI is being applied in the workplace to improve the processes associated with meetings and collaboration. The tech brief gives a good overview of issues like:
- In-meeting productivity
- Security risks
- Virtual digital assistance
- Project management
- Resource allocation
Using AI to Improve Operations
The issue of meeting support has its own list of opportunities for AI systems to improve efficiency and accuracy while maintaining quality. Opportunities include:
- Schedule meetings
- Room set-up
- Take notes; suggest resources that help with meeting objectives
- Report on the project progress
- Track projects and assign deadlines and tasks to help with their completion
- In-meeting technical support (instead of calling a help desk). The system can rout the issue to a technician if necessary.
Beyond collaboration, AI systems take information and learn from it to make decisions that align with a desired outcome or set of outcomes across departments and uses cases: For example:
- Human resources
- Recruiting, onboarding and training
- Answer employee questions
- Customer service
- Analyzing customer sentiment and making recommendations
- Marketing and sales
- Improving customer resource management, like finding specific types of customers
- Help teachers adjust their approach to the learning styles of individual students
- Recommend treatment options
AI may also recommend cross-departmental collaboration opportunities, fix equipment failures, predict when downtime is likely to occur and take steps to mitigate its impact.
AVI-SPL Simplifies the Workplace
Similarly, AVI-SPL improves the workplace by freeing up its people to do more of what they’re good at so they and their organizations can grow and succeed. People across different departments don’t have to be experts in meeting-room technology to collaborate with one another. IT doesn’t have to devote its resources to being AV help desk assistants. And companies don’t have to go it alone in keeping up with the latest technology solutions.
As I’ve learned over the course of nine years with the company, our client projects are guided by a long-term view, one that seeks to understand how new solutions will affect an organization’s network and infrastructure, how the company sees itself changing, and how its market may change. In the discovery process with the client, AVI-SPL listens to their needs and begins a conversation about how to think strategically about implementing AV, video collaboration and UCC solutions. Along the way, account managers, technicians and engineers share the knowledge that answers many client questions, including:
- What are the right UC solutions for my workplace and a high-quality user experience?
- Can I standardize on one collaboration platform and trust it will work for me in the years ahead?
- How will recommended solutions function in my environment?
- How can I ensure continuity of operations during this process?
The Customer Advisory Board developed from AVI-SPL’s need to understand the issues facing today’s companies so that it can continue to be a partner that delivers high value. The role of AI in the workplace is one of those challenges. By understanding the role artificial intelligence plays and will play in a customer’s environment, AVI-SPL continues to develop technical skills and thought leadership in this area. Wherever AI may be relevant to a company’s growth, that knowledge gives AVI-SPL the ability to present a high-level strategy that leads to digital workplace transformation.