Category Managed services

Driving Change in the Workplace

You’re committed to improving the way people work at their jobs. How do you get those you’re trying to help — and those whose support you need — to share your enthusiasm for a vision of working smarter?

The term “digital workplace transformation” lends some industry weight to this vision.  But it doesn’t capture the complexities and obstacles different organizations may encounter as they try to improve their internal processes and their ability to interact with customers. It also doesn’t make a case for the benefits, which include helping companies connect with customers (through tools like video collaboration and interactive displays) and making it easier for individuals and teams to work together.

Let’s add some context to our consideration by addressing AVI-SPL’s perspective on — and contributions to — workplace transformation.

AVI-SPL designs, integrates, and supports the type of meeting spaces where it’s easy for participants to start video collaboration meetings, connect personal devices to room systems, and present materials to in-room and remote participants. Among AVI-SPL’s case studies, you’ll find many examples of corporations, museums, and schools using interactive displays to engage their guests so they can find information and get a favorable view of the organization.

As you commit to workplace transformation, consider the value your business provides and how that value could change or be delivered more effectively. AVI-SPL helps companies improve their ability to collaborate in teams because it gives them the technology tools that today’s workers expect to have, and it makes them easy to use. One reason for that ease is automation, where rooms are designed for a minimum number of user interactions to engage any of the major functions. And scalable cloud-based services automate the scheduling, launching, and management of meetings so that they start on time and with no inconvenience to the participants.

Gaining consensus for workplace transformation

Digital workplace transformation requires people and an organizational structure that are open to change and are willing to put in the work to achieve it. To gain consensus for workplace transformation, learn how people want to work, their current struggles, and what kind of functions they expect of their technology systems. By collaborating with consultants and internal focus groups, you’ll identify areas for improvement. The solutions providing that improvement may include a catalog of meeting spaces with systems for video collaboration, simple control of room devices, interactive touch panels, and wireless presentation systems.

Always remember that the end goal is a better way of working together. Don’t undergo a process of change for its own sake, just to say that you’ve done it. The technology systems should fit the workplace culture (be it the current culture or the culture the company wants to emulate).  Because change will affect the entire company, give a voice to different stakeholders, including representatives from HR, marketing, finance, operations, and the like.

Once you’ve determined that change is necessary to improve the way people work, follow these steps laid out by JLL:

  • Those in leadership positions must endorse the commitment to change. If the executives don’t believe in the plan, why should the rest of the company?
  • Understand why employees might be resistant to change. If they are resisting because they think they don’t have the ability to change, or because they won’t have sufficient support, work through these obstacles through workshops and training sessions.
  • The resistance can be cultural (“this is how we’ve always done things”) and personal (“we don’t have the skills “). When you understand different cultures and how they can affect your strategy, you can address employee resistance through training and new processes.
  • Your company’s circumstances should dictate how you implement change. Some companies can change quickly, while others would be better off with an incremental process.
  • Manage your strategy. Be flexible and willing to change the strategy as you learn more about the way your company operates.

The entire business doesn’t have to be ready for change. To make changes on a small scale, focus on a couple of internal groups or departments that would benefit from better collaboration with one another. As they are successful, they can be part of the advocate groups who share the news of their success to the rest of the company.

In the comments, tell me about your challenges with improving the workplace through meeting spaces and collaboration systems. You can also fill out this form and share your questions with AVI-SPL’s collaboration experts.

Work With the AV Partner That Understands What Your Business Needs

Dan Newman’s recent article for Commercial Integrator isn’t just a warning to commercial AV businesses; it’s a set of criteria that companies should use when shopping for an AV and unified communications provider.

Dan covers a handful of mistakes that AV integrators need to overcome if they want to remain competitive. Those mistakes include being too slow, incomplete service, and working with the wrong manufacturers.

AVI-SPL isn’t making those mistakes.

Rather, AVI-SPL embodies traits and abilities that companies should look for in a partner that provides digital workplace solutions and services.

  • AVI-SPL Smart Spaces is a catalog of ready-to-deploy meeting rooms that allows for easy collaboration and presentation using the latest in AV and UC technology, including video collaboration and wireless presentation systems.
  • Our research and development team is always improving AVI-SPL’s Symphony managed services platform, which is the cornerstone of its award-winning video managed services. Symphony automates the scheduling, launching, and management of your meetings, gives you the ability to monitor and manage your AV and UC estate (including rooms and devices), and generates the reports you need to guide your AV and UC investment.
  • AVI-SPL is the only AV and UC solutions provider that is part of JLL’s Workplace Strategy Council. To share its commitment to workplace transformation, AVI-SPL hosts educational events throughout North America. JLL, a global professional services company that specializes in real estate, is a valuable partner with us in delivering these events, because they help explain the future of work and how companies must adjust to attract and retain the best employees. I frequently share insights from JLL on this blog, including this one on the 3-30-300 rule.
  • AVI-SPL meets with Fortune 500 companies in its Customer Advisory Board to understand what they need to improve collaboration in the future workplace. These meetings have helped us understand the issues these companies want us to help them solve, including voice control in meeting rooms, workplace flexibility, and the need for video collaboration systems that are reliable and easy to use.

I’d like to hear about your challenges when it comes to improving the workplace experience. Comment below or send me an email. I may use your insight for a future post, and I’ll help guide you toward resources that address those challenges.

See AVI-SPL Solutions and Services for Workplace Transformation at ISE 2019

We hope to see you at Integrated Systems Europe, also known as ISE, the world’s largest AV integration show.  For businesses of all types, and IT and AV professionals, ISE is a great opportunity to network with colleagues while learning about the new technology solutions that companies have created to improve the way organisations do business.

This year’s event will be Feb. 5-8 at the RAI Amsterdam. You’ll find AVI-SPL at booth 11-C155. AVI-SPL is one of the world’s best known providers of AV and collaboration solutions to organisations of all types around the world. Our teams from the U.K., Germany, UAE, and the U.S. will be at the exhibition to share our services and answer attendee questions.

Schedule of events

All events are at booth 11-C155 in the Unified Communications Theatre unless otherwise indicated.

10 am – 10:30 am (Feb. 5-8)
Digital Workplace Transformation. Learn what digital workplace transformation can mean for your organisation, like improving the way people in the company work together and helping them be more productive because they have the tools and environment to be engaged with their work.

10:30 am – 11 am (Feb. 5-8)
Meeting-Room Standards. Discover why standards are important to establish when you want to implement meeting rooms throughout your organisation. Learn about AVI-SPL’s approach to creating those standards for your company and our Smart Spaces meeting rooms.

11 am – 11:30 am and 3:30 pm – 4 pm (Feb. 5-8)
AVI-SPL Symphony Demonstration. See how AVI-SPL’s managed services platform improves your company’s team collaboration and the reliability of your AV and UC systems.

11:30 am – 12 pm (Feb. 5-8)
RMIT Presentation. Australia’s RMIT University is using the AVI-SPL Symphony platform to monitor thousands of devices across hundreds of room around the world.

1 pm – 1:30 pm (Feb. 5-8)
MultiTaction Presentation. See what’s possible with the MultiTaction board and how it can be used to share your company’s story.

1:30 pm – 2 pm (Feb. 5-8)
Business Intelligence. You’ll understand why it’s important to track the use and health of your AV and UC systems. You’ll also see how Symphony delivers the custom reports that you need to measure the ROI of those systems.

2 pm – 2:30 pm (Feb. 5-8)
Technology Services. Get an overview of AVI-SPL’s process for providing clients with technology solutions that improve your operations. We’ll take you from consultation through implementation, adoption training, and global support.

Use AVI-SPL code 912672 when you register for ISE 2019 and save on the €150 admission.

 

AVI-SPL Wins 2018 Frost & Sullivan Best Practices Award for Managed Video Conference Service Growth

Frost & Sullivan recently named AVI-SPL the winner of its 2018 Global Managed Video Conference Service Growth Excellence Leadership Award.

This award recognizes AVI-SPL’s leadership in supporting the way people communicate and collaborate within the workplace. The variety of meeting spaces — huddle rooms, collaboration spaces, boardrooms, training areas — and the technology within them require flexible managed video conferencing services.

Within the award report, Frost & Sullivan looks at AVI-SPL’s ability to grow its video conference services by providing support that includes:

  • Professional services like evaluation, design and deployment that meet business outcomes
  • Managed services (onsite or from global service operations centers) that monitor and manage the AV and UC environment
  • Customer care like global help desk assistance that focuses on exceeding expectations by measuring customer satisfaction

The paper also looks at AVI-SPL Symphony, the managed services platform that Frost & Sullivan nicely summarizes:

Considered the centerpiece of AVI-SPL’s services go-to-market strategy, AVI-SPL Symphony allows businesses to automate the back-end processes required to schedule, monitor, manage, and analyze the global video conferencing and AV assets from a single platform. The AVI-SPL Symphony end user management application is designed as an easy to use, browser-based and mobile-friendly dashboard representing the customer’s window to the organization’s total meeting environment.

Frost & Sullivan explains the criteria that led to this award, including AVI-SPL’s growth strategy, which provides companies with simple, reliable collaboration systems and the business insight of Big Data and analytics.

Read the Frost & Sullivan “2018 Global Managed Video Conference Service Growth Excellence Leadership Award” >

Learn Video Collaboration Strategies at Today’s Gartner Symposium/ITxpo

This week’s Gartner Symposium/ITxpo in Orlando is covering the wide array of challenges facing IT executives and companies in the midst of digital transformation.

We hope you’ll meet with AVI-SPL experts at booth 717 at the Walt Disney World Swan & Dolphin Resort to learn about the value that video collaboration and unified communications solutions can bring to your business operations. You’ll see demonstrations of our Symphony management platform, which automates the scheduling, launching, and management of your meetings, and monitors your meeting rooms and devices. And you can meet with a representative from Sonic Foundry, which is handling the video capture of the educational sessions at this week’s Gartner event.

Today from 6 p.m. – 6:20 p.m., AVI-SPL’s Kirk Muffley, vice president of global accounts, will be on the panel for “UX Strategies to Create Value with Video Collaboration.” During this talk, you’ll hear insights from global F100 peers about the UX framework for creating value from your investment in video conferencing and collaboration in the digital workplace. Successful programs have user-centric models to design, deploy, embed, and measure UC and video technology as a business enabler. You’ll also get valuable information from a special client guest who will share lessons learned from their recent global collaboration roll-out and adoption program.

Go to our Gartner ITxpo page to schedule a meeting with us at the show >