Category Managed services

Video Shows Benefits of AVI-SPL Services Team

Thanks to the teamwork and expertise of AVI-SPL technicians throughout four global service operations centers (GSOC) worldwide, AVI-SPL offers businesses 24/7 proactive monitoring and management of their technology to ensure a high-quality experience with meetings and collaboration. You can see and hear those technicians talk about the value they provide in this AVI-SPL video.

From GSOCs in Denver, Philadelphia, UK, and Germany, AVI-SPL uses its Symphony platform to monitor and manage its clients’ AV and UC assets throughout their estate. It also automates their meeting scheduling, launching, monitoring, management and experience. Symphony provides customized analytics that show the frequency of room usage and the quality of the meeting experience so that companies can refine their investments and meet their business goals. 

Watch the AVI-SPL Video of Its GSOC

This video shows that AVI-SPL is much more than a global AV and collaboration systems integrator. We are a digital services provider that makes it easier for organizations to use and manage their solutions. You’ll also get a look at our Customer Experience Center, where you can explore new solutions and see how they would work in your environment. Toward the end of the video, you’ll see statistics that show the positive impact our GSOC support has had for organizations like yours.

Check out the video here, and share it with colleagues and those in your company who want their AV and collaboration systems to be easy to use while bringing people together so they can focus on the meeting, not the technology.

Special thanks to VideoLink’s VL Creative team for creating this video. And thanks to all members of our GSOC teams around the world for helping companies improve their ability to innovate, solve problems, and efficiently take on their daily operations.

Manage Your Company’s AV and UC With Symphony as a Service

On the worldwide stage of ISE 2019, AVI-SPL announced the availability and value of its Symphony as a Service (SYaaS), which makes it easy for organizations to monitor, manage and improve their collaboration estate, and provide a better user experience of their AV and UC systems.

The Symphony managed services platform is the engine that drives AVI-SPL’s award-winning managed services for its clients around the world. With SYaaS, that platform is available on a subscription basis. AV and IT departments can be proactive about their collaboration spaces and devices as they launch and manage video calls, and keep track of the quality of experience during meetings. Through the service’s mobile-friendly, web-based dashboard, staff will have real-time insight into an organization’s AV devices, video systems, and conference infrastructure.

Symphony as a Service also provides analytics about room and device usage so that companies have the business intelligence to make informed decisions about future investment in meeting spaces and collaboration technology.

The announcement has been covered by industry magazines like rAVe, Tech Decisions, AV Magazine, AV Network, and Commercial Integrator, which shared this video it recorded at ISE 2019.  Here, AVI-SPL’s SVP of Services Tim Riek explains the value of SYaaS.

 

Discover the Future of Work With AVI-SPL at ISE 2019

The world’s largest exhibition for AV and systems integration begins in less than 24 hours, and AVI-SPL is already there, getting ready to share its latest solutions and services that help companies enter the future of work.

At ISE 2019, guests to AVI-SPL booth 11-C155 will understand what we mean by digital workplace transformation and why it’s so valuable to organizations of all types. In short segments, our staff and special guests will use a five-panel MultiTaction display to explain:

You’ll find the times for these presentations at AVI-SPL’s ISE event website. At our website, you’ll also find a form for requesting a meeting with AVI-SPL representatives to answer your questions.

Driving Change in the Workplace

You’re committed to improving the way people work at their jobs. How do you get those you’re trying to help — and those whose support you need — to share your enthusiasm for a vision of working smarter?

The term “digital workplace transformation” lends some industry weight to this vision.  But it doesn’t capture the complexities and obstacles different organizations may encounter as they try to improve their internal processes and their ability to interact with customers. It also doesn’t make a case for the benefits, which include helping companies connect with customers (through tools like video collaboration and interactive displays) and making it easier for individuals and teams to work together.

Let’s add some context to our consideration by addressing AVI-SPL’s perspective on — and contributions to — workplace transformation.

AVI-SPL designs, integrates, and supports the type of meeting spaces where it’s easy for participants to start video collaboration meetings, connect personal devices to room systems, and present materials to in-room and remote participants. Among AVI-SPL’s case studies, you’ll find many examples of corporations, museums, and schools using interactive displays to engage their guests so they can find information and get a favorable view of the organization.

As you commit to workplace transformation, consider the value your business provides and how that value could change or be delivered more effectively. AVI-SPL helps companies improve their ability to collaborate in teams because it gives them the technology tools that today’s workers expect to have, and it makes them easy to use. One reason for that ease is automation, where rooms are designed for a minimum number of user interactions to engage any of the major functions. And scalable cloud-based services automate the scheduling, launching, and management of meetings so that they start on time and with no inconvenience to the participants.

Gaining consensus for workplace transformation

Digital workplace transformation requires people and an organizational structure that are open to change and are willing to put in the work to achieve it. To gain consensus for workplace transformation, learn how people want to work, their current struggles, and what kind of functions they expect of their technology systems. By collaborating with consultants and internal focus groups, you’ll identify areas for improvement. The solutions providing that improvement may include a catalog of meeting spaces with systems for video collaboration, simple control of room devices, interactive touch panels, and wireless presentation systems.

Always remember that the end goal is a better way of working together. Don’t undergo a process of change for its own sake, just to say that you’ve done it. The technology systems should fit the workplace culture (be it the current culture or the culture the company wants to emulate).  Because change will affect the entire company, give a voice to different stakeholders, including representatives from HR, marketing, finance, operations, and the like.

Once you’ve determined that change is necessary to improve the way people work, follow these steps laid out by JLL:

  • Those in leadership positions must endorse the commitment to change. If the executives don’t believe in the plan, why should the rest of the company?
  • Understand why employees might be resistant to change. If they are resisting because they think they don’t have the ability to change, or because they won’t have sufficient support, work through these obstacles through workshops and training sessions.
  • The resistance can be cultural (“this is how we’ve always done things”) and personal (“we don’t have the skills “). When you understand different cultures and how they can affect your strategy, you can address employee resistance through training and new processes.
  • Your company’s circumstances should dictate how you implement change. Some companies can change quickly, while others would be better off with an incremental process.
  • Manage your strategy. Be flexible and willing to change the strategy as you learn more about the way your company operates.

The entire business doesn’t have to be ready for change. To make changes on a small scale, focus on a couple of internal groups or departments that would benefit from better collaboration with one another. As they are successful, they can be part of the advocate groups who share the news of their success to the rest of the company.

In the comments, tell me about your challenges with improving the workplace through meeting spaces and collaboration systems. You can also fill out this form and share your questions with AVI-SPL’s collaboration experts.