Category Managed services

See the Real-World Impact of AVI-SPL Symphony

We know that AVI-SPL Symphony improves your collaboration experience. Now we’re excited to share real-world statistics from one of our clients to demonstrate how large that improvement can be.

The Royal Melbourne Institute of Technology (RMIT) relies heavily on distance education and online collaboration to overcome the challenges in delivering education across such a vast region. Our RMIT case study explained the positive impact that Symphony had on the user experience and the support staff.

Since that study, an audit of the Institute’s 2019 data found:Issues RMIT resolved with AVI-SPL Symphony

  • 580 auto-detected faults
  • 761 proactively resolved critical tickets
  • 30% fewer client-led tickets

These led to the following savings:

  • 380 teaching hours
  • 1,160 classes and events
  • 750 tech hoursTeaching and tech support hours RMIT saved with AVI-SPL Symphony

Overall, Symphony has helped nearly 32,000 students and faculty avoided a negative impact.  This impact avoidance increases end user confidence and adoption of the technology provided – thus increasing ROI of the environment. 

These results provide evidence of the improved user experience that attracts and keeps talented students and faculty engaged with each other and enhances the ability to reliably collaborate across locations. By ensuring that its collaboration technology is available and ready for use, RMIT has experienced overall adoption increases and collaboration satisfaction.

 

Why You Need Actionable Business Intelligence to Develop Your Workplace Strategy

When you’re developing a workplace technology strategy these days, you have a million aspects to consider:

  • Is the technology accessible to the entire workforce across generational, geographic, and cultural boundaries?
  • Is it easy to use, intuitive, and sophisticated – but not intimidating?
  • Does it provide instant, usable data (not just a flood for the sake of data)?

You have a variety of methods available to figure out this strategy: Survey your population and hope you asked the right questions and that it gets completed accurately; stake out your conference rooms and record what goes on for a month; find a consultant who may or may not be versed in your particular needs.AVI-SPL Symphony Analytics screenshot

Business technology investments are too important to just throw up your hands and settle for a solution that may not meet the needs of your team.  We’ve designed AVI-SPL Symphony to provide the type of data that you need, the actionable business intelligence that will make a real difference in how you design, deploy, and manage your collaboration environment.

Actionable business intelligence – what Symphony provides – enables evidence-based decision making that translates into effective communication, collaboration, and unlocks real business value.  It’s not a single report or a bunch of statistics: It’s a daily observance of what works, what doesn’t, and what engages your workforce. This long-term data allows you to track the changes in employee behavior with experimental equipment, see which manufacturer’s equipment is preferred (and which causes the most trouble), and determine the load that collaboration is placing on your larger network.

Employee preferences depend a lot on your workforce composition – age, gender, and location, among other factors.  Often, the preferences in one locality don’t extend to others, leaving you with the possibility of supporting multiple types of equipment or standardizing on technology that leaves some users out.  With Symphony’s analytics you can find those few items everyone agrees on and utilize them as the basis for building a collaboration solution that meets end user preferences and provides you with standards for the corporate environment.

Root cause analysis is invaluable for a variety of different applications for both your IT team and your AV team.  Are jitter or poor performance caused by network issues or bad design choices?  Is the network functioning, but your AV or UCC are configured incorrectly?  Is your network great, but suboptimal equipment choices in your AV are causing a poor user experience?  Without finding the real cause of any issue or set of issues, countless hours and dollars can be spent without improving the quality.  Actionable business intelligence ensures that you can narrow in on the root cause of an issue, spending less time and resources spinning your wheels.

Symphony isn’t just a tool in your toolbox – it is a complete solution to the challenge of excellent user experiences with collaboration technologies.  Actionable business intelligence gleaned from the deployment of Symphony on your networks will enable you to spend less time and effort while still receiving a better end user experience. 

Contact us for a demo today. You can also demo these features at ISE 2020 at AVI-SPL booth 11-C155.

Create Your Ideal Workplace With AVI-SPL

In this video, you’ll see why AVI-SPL is the company you can trust to deliver a workplace strategy that meets positive business outcomes that are measurable. We do it through AV and collaboration technology solutions and services we integrate into your environment. The result is a better user experience, which means better engagement with the projects that lead to your success.

Watch the video below:

Find Your Path to Workplace Transformation in the AVI-SPL Concept Catalog

If you’ve been wondering, “What are the steps I should be taking to improve my organization’s collaboration experience,” AVI-SPL’s Concept Catalog has the guidance you need to confidently approach a challenging workplace transformation project. In this new edition, we give you our advice for:

  • Setting your project scope and expectations
  • Creating your digital workplace committee
  • Defining your business goals
  • Mapping your technology solutions to the desired user experience
  • Identifying measurable objectives

You’ll find two case studies that show how organizations like yours are benefiting from workplace transformation guided by AVI-SPL. You can also read those case studies on our website: RMIT University and Business Development Bank of Canada. In the RMIT case study, discover how their students, faculty, and IT leadership saw the benefits of our Symphony user experience management application as soon as it went live. 

Our new catalog includes an overview of Symphony, which gives you a single-pane view of your AV and UC estate and delivers the analytics you need to wisely invest in collaboration rooms and solutions. 

We couldn’t put this issue together without our manufacturer partners, and our advertising section showcases the latest solutions from companies like Biamp, Cisco, Crestron, Harman, and many others. Their products are designed to enhance your workplace experience, so look them over at your leisure. If you find something that interests you or if you have any questions, connect with us at contact@avispl.com.

Read the AVI-SPL Concept Catalog >

Calculate the Value of Your Digital Workplace Solutions

Just about any significant expenditure you make in business needs to be justified with an estimated return on investment (ROI). Because AVI-SPL provides the digital services that are designed to improve how your business operates, we’ve created a calculator that you can use to figure out the financial value of digital workplace solutions.

Our new productivity calculator will factor in your company’s information and show the benefits of solutions that improve the employee experience and productivity in the workplace.

Just last year, Forrester Consulting published the “Total Economic Impact of AVI-SPL’s Digital Workplace Solutions.” That report shows the kind of value you can get from improving your collaboration solutions and outsourcing their support to AVI-SPL. Based on a three-year model, the study showed a meeting productivity increase worth $11.9 million. Other findings from the report, which aggregated four different AVI-SPL customers into a composite company, found:

  • 14.3% net reduction in total cost of ownership of digital meeting solutions 
  • 20% increase in meeting-room utilization
  • $1.5M in savings on management and support costs

To estimate your savings, go to this landing page to access the calculator. Once you’ve downloaded the spreadsheet, you can enter information like:

  • The number of meeting rooms in your company
  • How many rooms will be equipped with video conferencing systems
  • Hourly cost of your full-time employees
  • Cost per square foot of meeting spaces

Take a few minutes to gather the info needed and a few seconds to enter it into the spreadsheet. Our calculator will then determine the value delivered by higher meeting-room utilization, improved staff productivity, and AVI-SPL’s managed services. And you’ll have the ROI numbers that clear the path for digital workplace transformation that improves the culture, productivity and efficiency of your business.

Download the AVI-SPL Digital Workplace Solutions ROI Calculator >