See the Real-World Impact of AVI-SPL Symphony

We know that AVI-SPL Symphony improves your collaboration experience. Now we’re excited to share real-world statistics from one of our clients to demonstrate how large that improvement can be.

The Royal Melbourne Institute of Technology (RMIT) relies heavily on distance education and online collaboration to overcome the challenges in delivering education across such a vast region. Our RMIT case study explained the positive impact that Symphony had on the user experience and the support staff.

Since that study, an audit of the Institute’s 2019 data found:Issues RMIT resolved with AVI-SPL Symphony

  • 580 auto-detected faults
  • 761 proactively resolved critical tickets
  • 30% fewer client-led tickets

These led to the following savings:

  • 380 teaching hours
  • 1,160 classes and events
  • 750 tech hoursTeaching and tech support hours RMIT saved with AVI-SPL Symphony

Overall, Symphony has helped nearly 32,000 students and faculty avoided a negative impact.  This impact avoidance increases end user confidence and adoption of the technology provided – thus increasing ROI of the environment. 

These results provide evidence of the improved user experience that attracts and keeps talented students and faculty engaged with each other and enhances the ability to reliably collaborate across locations. By ensuring that its collaboration technology is available and ready for use, RMIT has experienced overall adoption increases and collaboration satisfaction.

 

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