Service Support for the New Workplace

This is the fourth in a series of blog posts about improving the workplace through collaboration technology. See parts one, two, and three.

So far we’ve covered huddle spaces — what they are, knowing the kind of collaboration tools you should have in yours, and how to design them for quick-start meetings.

To maintain the high-quality user experience in these collaboration spaces, you have to ensure that those rooms are always ready, and that you can retrieve analytics on how often they are used.

Frost & Sullivan has a brief, valuable paper that addresses this topic of supporting video conferencing. It touches on:

  • Challenges to supporting digital transformation
  • Top demands from IT to ease video conferencing management
  • AVI-SPL’s Unify ME Symphony platform

AVI-SPL’s Unify ME Symphony is a monitoring, management, and analytics platform that gives you insight into and control of your organization’s total meeting and AV and unified communications systems environment. It provides a global view of AV and meeting technology, status, and quality, while automating meeting scheduling, launching, and troubleshooting.

Frost & Sullivan named AVI-SPL its 2016 North American Company of the Year for Managed Video Conferencing Services. In the paper that accompanied the award, Frost & Sullivan called Unify ME Symphony the “cornerstone technology” of AVI-SPL’s managed services.

Read “Simplify Video Conferencing Meeting Management to Deliver Better User Experiences” >

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