Posts tagged VNOC Symphony

AVI-SPL is in Amsterdam for ISE 2014

AVI-SPL will showcase its Virtual Meeting Room and managed services Feb. 4-6 at ISE 2014, the annual professional AV tradeshow for Europe. Last year’s event had a record 44,000+ attendees.

AVI-SPL will have two booths at this year’s event. At booth 8-K290, visitors can learn about:

Visitors to booth 12-F74 will get firsthand demonstrations in:

  • Block ME™ device, an Internet Telephony Product of the Year winner
  • Virtual Meeting Room connection with a room system

Fun facts about Amsterdam

  •  It’s the capital of the most densely populated country in the world, the Kingdom of the Netherlands
  • The city has over 1,200 bridges and 150 canals — hence its nickname “the Venice of the North”
  • It’s citizens are tall. Like, “How’s the weather up there” tall. Men average 6 feet, while women are 5ft, 7.
  • They like their pedal power. Amsterdam has more bikes than people (nearly 1 million compared to a population of 800,000).
  • It also has more museums per square meter than any other country (The Van Gogh Museum is the most popular).
  • The city has a floating cat shelter, called De Poezenboot (The Cat Boat)
  • Coffee shops that don’t also sell alcohol can sell up to 5 grams of soft drugs (cannabis) per person.
  • Amstel beer is named after the river Amstel
  • The Amsterdam Stock Exchange is the oldest stock exchange in the world
  • Rembrandt van Rijn, considered to be the foremost of Dutch painters, lived in Amsterdam, and his home was converted into the Rembrandt House Museum

Contact AVI-SPL at 866-559-8197 or sales@avispl.com.

New Business Process Automation Features Added to VNOC Symphony®

AVI-SPL has enhanced its video managed services with an automated process that remotely shuts down video conferencing systems and prevents uninvited guests from seeing or hearing what is happening in a meeting room (see press release). This unique capability is available to AVI-SPL Video Managed Services customers as a part of their meeting scheduling and automation platform, and is another step in AVI-SPL’s efforts to improve video collaboration for businesses of all types.

What is the VNOC Symphony® Business Process Automation Module and what does it do?

The Business Process Automation Module is a set of rules and policies used by our VNOC (Video Network Operation Center) to govern how our clients’  meetings are organized, monitored, managed, and escalated. The policies are decided by both the customer and AVI-SPL staff to ensure processes are appropriate. As a new enhancement, privacy steps are built into the process that automatically mute an endpoint’s microphone and disables the endpoint’s camera after a meeting. Even though the endpoint is still powered on and can be monitored and managed by our VNOC resources, if an uninvited guest is able to connect to the system, the connection is worthless as nothing can be heard or seen.

Why might my business need VNOC Symphony privacy enhancements?

Not all users know how to disconnect from their video conference, or are sure if their system did hang up. With VNOC Symphony privacy, your staff can be assured that a system is disconnected without the user needing to do anything. In an earlier blog post, I describe AVI-SPL’s introduction of a hands-on privacy device called Block ME™.

If you plan on being at InfoComm 2013 in Orlando, stop by AVI-SPL booth #2381 June 12 -14 to see a live demonstration of the VNOC Symphony Business Process Automation Module. Learn more about how AVI-SPL can protect your video conferences/provide low-cost, high-quality and easily scaled virtual meeting rooms. Contact sales@avispl.com.

AVI-SPL Expands Managed Services With Remote Management of AV Devices

Earlier today, AVI-SPL announced it has expanded its video managed services to consolidate support of all meeting room devices.  From our dedicated VNOCs, AVI-SPL  monitors every network-connected device for your meeting experience  in order minimize downtime and correct problems before they affect your operations.

Why do businesses need AV monitoring?

For a successful meeting room experience, AV equipment must be operational and work together. By capturing information about the AV devices throughout your network, we can ensure they are ready when you need them to be.

For those who rely on video conferencing and AV equipment, the benefits include:

  • Actively monitored meeting rooms and asset management
  • Immediate problem diagnosis and resolution
  • Minimized meeting disruptions due to faulty equipment
  • Advanced customer notification – users aren’t surprised by inoperable devices
  • Resolution of issues before they affect your meetings

What kinds of devices can AVI-SPL monitor?

The VNOC Symphony® Platform remotely monitors the AV devices in your meeting environment, including:

  • Projectors and displays
  • Control systems
  • Audio digital signal processors
  • Interactive whiteboards
  • Media servers
  • Video conferencing endpoints

How does VNOC Symphony AV Monitoring work?

A core management tool at the client site notifies the AVI-SPL VNOC® of any equipment issues. From the VNOC Symphony dashboard, dedicated help desk staff can view alarms and device status information. Symphony gathers information from SNMP-compliant devices and vendor monitoring systems, and will automatically open trouble tickets. By eliminating the need for onsite field technicians to detect and diagnose a problem, we expedite the resolution of any device issue.

We’ve also recently improved our ability to manage a client’s devices. AVI-SPL’s Communicator Proxy provides standards-based polling of all devices within the customer’s network and reports the information back to VNOC Symphony in real-time. Instead of hundreds of devices trying to talk to the cloud through the enterprise firewall, all communication is consolidated through the proxy, which provides the information to the VNOC. It also allows commands from the VNOC to be sent securely to the client devices for call launches and device control. For more information, please read our press release on Communicator Proxy.

AVI-SPL Symphony AV Monitoring is the next step in our quest to make your meetings and operations more efficient and productive.  Stop by booth #2381 at infoComm 2013 in Orlando this June 12-14 to see a live demonstration of AVI-SPL’s AV monitoring. Learn more about how AVI-SPL can protect your video conferences and provide low-cost, high-quality and easily scaled virtual meeting rooms. Contact sales@avispl.com.

AVI-SPL Improves Remote Managed Services With Communicator Proxy

As InfoComm 2013 gets underway, AVI-SPL has just announced a new offering that expands our ability to monitor a customer’s AV equipment and video conferencing endpoints behind its firewall.

AVI-SPL’s Communicator Proxy provides standards-based polling of all IP-reachable devices within the customer’s network and reports the information back to our cloud-based VNOC Symphony® managed services platform in real-time. Instead of hundreds of devices trying to talk to the cloud through the enterprise firewall, all communication is consolidated through the proxy, which provides the information to the VNOC. It also allows commands from the VNOC to be sent securely to the client devices for call launches and device control. For more information, please read our press release on Communicator Proxy.

We’ve developed Communicator Proxy to help IT organizations limit the number of external connections to their corporate network. AVI-SPL is the only video managed service provider with this capability. Until now, all video managed service providers required a dedicated connection to customer networks in order to monitor meeting room equipment and launch video calls. AVI-SPL’s Communicator Proxy puts key modules of our VNOC Symphony® managed services platform behind the customer’s firewall and uses their standard ports in the firewall to communicate with Symphony.

Benefits of AVI-SPL’s Communicator Proxy

  • Monitoring: Standards-based polling of all devices within the customer’s network. Reports the information back to the VNOC Symphony cloud in real-time.
  • Management: A secure link from the Symphony cloud to the Communicator Proxy sends call launching and device control information to the hundreds of devices located on the secure network.
  • Secure Access: A secure, single egress point for VNOC personnel to access devices via their integrated remote management capabilities.

Stop by booth #2381 at infoComm 2013 in Orlando this June 12-14 to see a live demonstration of AVI-SPL’s Communicator Proxy. Learn more about how AVI-SPL is improving management of your meeting room spaces. Contact sales@avispl.com.

 

VNOC Symphony Awarded For Innovation

AVI-SPL’s VNOC Symphony Management Platform has been honored with a 2012 TMC Labs Innovation Award.

It is the first software platform to automate the complex, backend processes needed to schedule, monitor and manage video conferencing resources. Symphony allows users to quickly and easily schedule their own video meetings, survey available video resources, access reports and analytics, and connect with remote support directly from their desktop or smart mobile devices. Additional features include:

  • Unprecedented on-boarding, testing and certification process
  • Robust customer defined rules and policies governing such actions as meeting setup, meeting teardown, escalation processes and conflict management
  • User and administrator access via web portal, mobile applications, and groupware integration such as Microsoft Exchange, Lotus Notes

The TMC Labs Innovation Awards acknowledges products that display innovation, unique features, and significant contributions toward improving communications technology. This accolade is bestowed to companies demonstrating ground-breaking contributions to the industry.

“We’re delighted by this recognition from TMC Labs,” said Scott Allen, senior vice president of managed services architecture, AVI-SPL. “AVI-SPL’s VNOC Symphony was created to take the complexities out of managing video in the enterprise, making video meetings simple, reliable and as easy to set up as a phone call. Being distinguished for our innovation defines the leadership AVI-SPL strives to provide for the industry.”

“The TMC Labs Innovation Award represents the best and the most unique products and services that this industry has to offer. AVI-SPL has proven their commitment to quality and the further development of the IP communications industry through its VNOC Symphony,” stated Tom Keating, CTO and TMC Labs Founder.

The 2012 TMC Labs Innovation Award highlights are to be published in the July/August 2012 issue of INTERNET TELEPHONY magazine.

Learn more about VNOC Symphony