Posts tagged Symphony managed services

AVI-SPL Wins 2018 Frost & Sullivan Best Practices Award for Managed Video Conference Service Growth

Frost & Sullivan recently named AVI-SPL the winner of its 2018 Global Managed Video Conference Service Growth Excellence Leadership Award.

This award recognizes AVI-SPL’s leadership in supporting the way people communicate and collaborate within the workplace. The variety of meeting spaces — huddle rooms, collaboration spaces, boardrooms, training areas — and the technology within them require flexible managed video conferencing services.

Within the award report, Frost & Sullivan looks at AVI-SPL’s ability to grow its video conference services by providing support that includes:

  • Professional services like evaluation, design and deployment that meet business outcomes
  • Managed services (onsite or from global service operations centers) that monitor and manage the AV and UC environment
  • Customer care like global help desk assistance that focuses on exceeding expectations by measuring customer satisfaction

The paper also looks at AVI-SPL Symphony, the managed services platform that Frost & Sullivan nicely summarizes:

Considered the centerpiece of AVI-SPL’s services go-to-market strategy, AVI-SPL Symphony allows businesses to automate the back-end processes required to schedule, monitor, manage, and analyze the global video conferencing and AV assets from a single platform. The AVI-SPL Symphony end user management application is designed as an easy to use, browser-based and mobile-friendly dashboard representing the customer’s window to the organization’s total meeting environment.

Frost & Sullivan explains the criteria that led to this award, including AVI-SPL’s growth strategy, which provides companies with simple, reliable collaboration systems and the business insight of Big Data and analytics.

Read the Frost & Sullivan “2018 Global Managed Video Conference Service Growth Excellence Leadership Award” >

AV Magazine Profiles Unify ME Symphony by AVI-SPL

In its “Cutting Edge Technology Report” for August/September, AV Magazine looks at AVI-SPL’s Unify ME Symphony, the managed services platform that automates meetings and monitors rooms and devices. This profile covers the features that indicate why IT departments want Unify ME Symphony to optimize the user experience:

  • Ability to integrate with your current business infrastructure
  • How it complements other AV devices like Crestron Fusion
  • Statistics (including hours and money saved) that back up Unify ME Symphony’s value as a proactive service
  • Prevents meeting errors before they’re encountered by the end user
  • Increased utilization of collaboration spaces
  • Reduced need for internal support

The report also cites statistics from the Forrester Consulting report, “The Total Economic Impact of AVI-SPL Digital Workspace Solutions.”

Read “Orchestrate Your Meetings Better” >

 

 

Webinar Recording: How to Bring UC Services Into One Solution

During this webinar, which is part of the Commercial IntegratorTech Decisions webcast series, experts from Polycom and AVI-SPL offer their insights into unified communications and the solutions and services that are providing a better user experience. Dustin Hannifin, Microsoft Solutions Architect for Polycom; Jennifer Hicks, Polycom Channel Manager, AVI-SPL; and Tom Nyhus, Director of Partner Alliances, AVI-SPL, address:

  • UC in 2018 and how it’s evolved in the past 10 years
  • UC business drivers
  • Meeting challenges for users and administrators
  • How organizations can integrate UC services into one solution
  • Polycom’s portfolio of solutions for the UC space and its approach to the user experience
  • AVI-SPL’s Symphony management platform

They also answer attendee questions on topics like as-a-service offerings, and how Polycom and AVI-SPL are improving the UC experience for their end users.

Get the recording for “How to Bring Multiple UC Services Into One Solution” >