Posts tagged managed services

Video: How AVI-SPL Supports AV and Video Collaboration

As part of the recently concluded ISE 2016 event in Amsterdam, AV Magazine interviewed AVI-SPL Director of Service Operations Rob Learmouth, who explained the four main services we provide to support the AV and video collaboration that organization’s rely on:

  • VNOC managed services
  • Collaboration services (encompassing unified communications and tools like Microsoft Hub)
  • Onsite staffing
  • Break/fix services

In just three minutes, Rob does a excellent job of explaining our value. See for yourself:

AV Magazine Shines a Light on AVI-SPL’s International Strength

A special “AV in Corporate” section of the U.K.’s AV Magazine looks at the reasons for AVI-SPL’s high value as an AV integrator for all types of businesses around the world.  The article touches on our ability to support organizations with onsite staff, help desk services, remote monitoring and management of equipment, and Virtual Meeting Rooms.

James Shanks, AVI-SPL’s international managing director, offers his insight into the kind of technologies he expects to proliferate in companies over the next few years, including huddle spaces and wireless connectivity.

Read “At the very apex of the AV industry.”

What improvements are you seeking to make in your enterprise? Talk to us, and find out how AVI-SPL’s team of certified technicians and engineers can realize your goals. Contact us at 866-559-8197 or sales@avispl.com. You can also review our success working with companies much like yours: www.avispl.com/case-stories/.

Find Your Business Inspiration With Our Video Collaboration Case Stories

Our Concept Catalog is a magazine-style publication highlighting industry trends and real collaboration solutions through noteworthy projects AVI-SPL has recently completed for businesses of all types. This year’s digital version features more interactivity than ever before. Here are a few of the highlights:

  • All of the case studies include a video embedded within the catalog
  • Enhanced animations throughout catalog draw attention to important information
  • Request a demo of our Virtual Meeting Room service (p. 37)
  • Managed services video is featured on back cover page

We also clearly explain how AVI-SPL can help businesses of all types. Take a look at the digital version of the 2014 AVI-SPL Concept Catalog.

New Business Process Automation Features Added to VNOC Symphony®

AVI-SPL has enhanced its video managed services with an automated process that remotely shuts down video conferencing systems and prevents uninvited guests from seeing or hearing what is happening in a meeting room (see press release). This unique capability is available to AVI-SPL Video Managed Services customers as a part of their meeting scheduling and automation platform, and is another step in AVI-SPL’s efforts to improve video collaboration for businesses of all types.

What is the VNOC Symphony® Business Process Automation Module and what does it do?

The Business Process Automation Module is a set of rules and policies used by our VNOC (Video Network Operation Center) to govern how our clients’  meetings are organized, monitored, managed, and escalated. The policies are decided by both the customer and AVI-SPL staff to ensure processes are appropriate. As a new enhancement, privacy steps are built into the process that automatically mute an endpoint’s microphone and disables the endpoint’s camera after a meeting. Even though the endpoint is still powered on and can be monitored and managed by our VNOC resources, if an uninvited guest is able to connect to the system, the connection is worthless as nothing can be heard or seen.

Why might my business need VNOC Symphony privacy enhancements?

Not all users know how to disconnect from their video conference, or are sure if their system did hang up. With VNOC Symphony privacy, your staff can be assured that a system is disconnected without the user needing to do anything. In an earlier blog post, I describe AVI-SPL’s introduction of a hands-on privacy device called Block ME™.

If you plan on being at InfoComm 2013 in Orlando, stop by AVI-SPL booth #2381 June 12 -14 to see a live demonstration of the VNOC Symphony Business Process Automation Module. Learn more about how AVI-SPL can protect your video conferences/provide low-cost, high-quality and easily scaled virtual meeting rooms. Contact sales@avispl.com.

AVI-SPL Expands Managed Services With Remote Management of AV Devices

Earlier today, AVI-SPL announced it has expanded its video managed services to consolidate support of all meeting room devices.  From our dedicated VNOCs, AVI-SPL  monitors every network-connected device for your meeting experience  in order minimize downtime and correct problems before they affect your operations.

Why do businesses need AV monitoring?

For a successful meeting room experience, AV equipment must be operational and work together. By capturing information about the AV devices throughout your network, we can ensure they are ready when you need them to be.

For those who rely on video conferencing and AV equipment, the benefits include:

  • Actively monitored meeting rooms and asset management
  • Immediate problem diagnosis and resolution
  • Minimized meeting disruptions due to faulty equipment
  • Advanced customer notification – users aren’t surprised by inoperable devices
  • Resolution of issues before they affect your meetings

What kinds of devices can AVI-SPL monitor?

The VNOC Symphony® Platform remotely monitors the AV devices in your meeting environment, including:

  • Projectors and displays
  • Control systems
  • Audio digital signal processors
  • Interactive whiteboards
  • Media servers
  • Video conferencing endpoints

How does VNOC Symphony AV Monitoring work?

A core management tool at the client site notifies the AVI-SPL VNOC® of any equipment issues. From the VNOC Symphony dashboard, dedicated help desk staff can view alarms and device status information. Symphony gathers information from SNMP-compliant devices and vendor monitoring systems, and will automatically open trouble tickets. By eliminating the need for onsite field technicians to detect and diagnose a problem, we expedite the resolution of any device issue.

We’ve also recently improved our ability to manage a client’s devices. AVI-SPL’s Communicator Proxy provides standards-based polling of all devices within the customer’s network and reports the information back to VNOC Symphony in real-time. Instead of hundreds of devices trying to talk to the cloud through the enterprise firewall, all communication is consolidated through the proxy, which provides the information to the VNOC. It also allows commands from the VNOC to be sent securely to the client devices for call launches and device control. For more information, please read our press release on Communicator Proxy.

AVI-SPL Symphony AV Monitoring is the next step in our quest to make your meetings and operations more efficient and productive.  Stop by booth #2381 at infoComm 2013 in Orlando this June 12-14 to see a live demonstration of AVI-SPL’s AV monitoring. Learn more about how AVI-SPL can protect your video conferences and provide low-cost, high-quality and easily scaled virtual meeting rooms. Contact sales@avispl.com.