Posts tagged Business Process Automation Module

New Business Process Automation Features Added to VNOC Symphony®

AVI-SPL has enhanced its video managed services with an automated process that remotely shuts down video conferencing systems and prevents uninvited guests from seeing or hearing what is happening in a meeting room (see press release). This unique capability is available to AVI-SPL Video Managed Services customers as a part of their meeting scheduling and automation platform, and is another step in AVI-SPL’s efforts to improve video collaboration for businesses of all types.

What is the VNOC Symphony® Business Process Automation Module and what does it do?

The Business Process Automation Module is a set of rules and policies used by our VNOC (Video Network Operation Center) to govern how our clients’  meetings are organized, monitored, managed, and escalated. The policies are decided by both the customer and AVI-SPL staff to ensure processes are appropriate. As a new enhancement, privacy steps are built into the process that automatically mute an endpoint’s microphone and disables the endpoint’s camera after a meeting. Even though the endpoint is still powered on and can be monitored and managed by our VNOC resources, if an uninvited guest is able to connect to the system, the connection is worthless as nothing can be heard or seen.

Why might my business need VNOC Symphony privacy enhancements?

Not all users know how to disconnect from their video conference, or are sure if their system did hang up. With VNOC Symphony privacy, your staff can be assured that a system is disconnected without the user needing to do anything. In an earlier blog post, I describe AVI-SPL’s introduction of a hands-on privacy device called Block ME™.

If you plan on being at InfoComm 2013 in Orlando, stop by AVI-SPL booth #2381 June 12 -14 to see a live demonstration of the VNOC Symphony Business Process Automation Module. Learn more about how AVI-SPL can protect your video conferences/provide low-cost, high-quality and easily scaled virtual meeting rooms. Contact