Category Managed services

The Latest in Advanced Managed Services for Your AV and Video Communications

If you want to automate your meeting scheduling, launching, monitoring, management, analytics, and experience from a single platform that gives you global control of your AV and UC ecosystem, AVI-SPL’s Unify ME™ Symphony platform is up to the task. Symphony is the monitoring, management, and analytics platform that gives insight into your assets from an easy-to-use, browser-based, and mobile-friendly portal.

Why rely on AVI-SPL’s Unify ME for your managed services:

  • Automate meeting scheduling and call launching across your entire organization
  • See the big picture of your meeting-room and technology usage
  • Easily onboard new users, devices, and meeting rooms
  • Generate trouble tickets, rich analytics, and reports

With the recent release of Unify ME Symphony 4.1, we’ve added features that you and your fellow IT professionals need and want to manage your company’s AV and unified communications systems.

  • A single platform for managing your AV technology and Virtual Meeting Room (VMR) service. This gives you advanced admin views into VMR meetings and AV and unified communications technology.
  • New features to increase operational efficiency
    • Auto wrap-up meetings
    • Auto sweep meeting
    • Meeting failures tickets
    • Device monitoring blackout
  • Recording and streaming of your video calls
  • Monitor devices controlled by Crestron controllers
  • Schedule a VMR meeting from Outlook

Need to learn more about advanced managed services before you’re convinced? Read this report from Wainhouse Research, which is designed for the IT professional: “Video Conferencing and AV Managed Services” >

Want to see it in action?

Schedule a demo at the Unify ME Symphony page >

The IT Manager’s Guide to Managed Services

Let’s say you’re an IT manager for a corporation, and you’re seeking a better way to manage the video conferencing and AV systems the company relies upon. In this scenario, you will likely be exploring and comparing the managed services offered by different companies. Or perhaps you’re trying to determine if such services from a third party are necessary.

In this Wainhouse Research report, “Video Conferencing and AV Managed Services,” sponsored by AVI-SPL, you’ll get an overview of managed services in the context of video conferencing and AV systems. This paper makes an argument for the value of managed services and covers specific benefits. Some of the topics covered in this paper include:

  • Definition of managed services (including their features)
  • Myths about managed services
  • The difference between basic and advanced managed services
  • Spotlight on AVI-SPL managed services

Download your copy of “Video Conferencing and AV Managed Services” >

Assess and Refresh Your Collaboration Environment

Surveys show how much collaboration has grown in the workplace and how much it’s valued. According to “State of Enterprise Video Conferencing” (Wainhouse Research), 60 percent of video calls in 2016 included content sharing.

Your organization may have expanded (or is planning to expand) its number of meeting spaces and technology solutions in order to give your employees the effective, engaging communication tools they want. We can help by also providing the services that maintain the integrity of your AV and collaboration systems.

That support includes:

  • Preventative Maintenance Visits – (20) one visit per room, during which our field technicians test and clean AV and collaboration systems
  • Collaboration Business Plan – includes up to 12 user interviews, two organization benchmark comparisons, and one summary report

Why work with AVI-SPL

  • We design, deploy, manage, and support the AV and collaboration solutions that make improve communication and collaboration in organization like yours.
  • We service 8,000 contracts and resolve 1,500 hundred cases per month for customers like you
  • Our Symphony Management Platform is at the heart of our ability to deliver custom managed services and help desk support.

Fill in the contact form on this page to begin the process of building and maintaining your collaborative work environment.

Improve Your Business Collaboration With Microsoft and AVI-SPL

You want the power of Microsoft to drive collaboration in your organization, and AVI-SPL has the know-how and workplace transformation expertise to deliver. Through our certification in the Skype Operations Framework, you can rely on us to integrate Skype for Business beyond your desktops and into your collaboration spaces. Watch the video to learn why AVI-SPL and Microsoft are the right partners for your company.

AVI-SPL Showcasing Its New Managed Services Platform Features at InfoComm 2017

The AVI-SPL team is proud of its ability to be the one source companies and organizations of all types need for better collaboration and communication experiences. That ability ranges from consulting with our clients, engineering and deploying systems, and supporting rooms and technology with our managed services.

Those managed services just got better with the release of our Unify ME Symphony Platform 4.1, which has new features that we’re showcasing each day at InfoComm 2017.  As noted by Frost & Sullivan, Symphony is the heart of our managed video conferencing services. But Symphony does much more than remotely manage video conferences.

With Symphony, we monitor and manage all of the AV, video conferencing and unified communications systems of an organization, and track key metrics like room utilization, device usage, meeting modes, and real-time quality of the user experience.

With Symphony 4.1, we have a host of improved features and new capabilities:

  • Monitoring of all AV devices connected through a Crestron controller
  • Unified portal and user experience for scheduling VMR meetings and for monitoring meetings, rooms, and devices
  • Recording and streaming of video meetings
  • Set monitoring blackout periods cascaded from account to location to device
  • Microsoft Outlook add-in to create new Unify ME meeting

Throughout each day at InfoComm, our experts will be at our booth delivering live demonstrations of the new features in our Unify ME Symphony 4.1 monitoring and management platform. If you plan on being at InfoComm, we look forward to seeing you there and showing you how much Symphony can benefit your organization. Read the press release about this announcement. >