Category Managed services

Service Support for the New Workplace

This is the fourth in a series of blog posts about improving the workplace through collaboration technology. See parts one, two, and three.

So far we’ve covered huddle spaces — what they are, knowing the kind of collaboration tools you should have in yours, and how to design them for quick-start meetings.

To maintain the high-quality user experience in these collaboration spaces, you have to ensure that those rooms are always ready, and that you can retrieve analytics on how often they are used.

Frost & Sullivan has a brief, valuable paper that addresses this topic of supporting video conferencing. It touches on:

  • Challenges to supporting digital transformation
  • Top demands from IT to ease video conferencing management
  • AVI-SPL’s Unify ME Symphony platform

AVI-SPL’s Unify ME Symphony is a monitoring, management, and analytics platform that gives you insight into and control of your organization’s total meeting and AV and unified communications systems environment. It provides a global view of AV and meeting technology, status, and quality, while automating meeting scheduling, launching, and troubleshooting.

Frost & Sullivan named AVI-SPL its 2016 North American Company of the Year for Managed Video Conferencing Services. In the paper that accompanied the award, Frost & Sullivan called Unify ME Symphony the “cornerstone technology” of AVI-SPL’s managed services.

Read “Simplify Video Conferencing Meeting Management to Deliver Better User Experiences” >

AVI-SPL’s Schedule at Integrated Systems Europe 2018

Integrated Systems Europe, also known as ISE, is the world’s largest AV integration show. This year’s event will be Feb. 6-9 at the RAI Amsterdam. For businesses of all types, and IT and AV professionals, ISE is a valuable opportunity to network with colleagues while learning about the new technologies being showcased to improve the way organizations do business.

See AVI-SPL at booth 11-B130. AVI-SPL is one of the world’s best known providers of AV and collaboration solutions to organizations of all types around the world. Our teams from the U.K., Germany, UAE, and the U.S. will be at the exhibition to share our services and answer attendee questions.

Schedule of events

February 6

  • John Lockwood, AVI-SPL technical director, EMEA will present “Understanding the User Experience: What Makes Technology User Friendly?” The workshop will be in room D204, 10-11:30 a.m.
  • Danny Rogers, AVI-SPL Vice President, Enterprise, will present “Why a Digital Collaboration Strategy Creates Value.” His talk will be in the Unified Communications theatre, 2 -2:30 p.m.
  • Meet the Execs reception: 4:30 p.m., AVI-SPL stand 11-B130.

And every day of the expo, AVI-SPL will host demos of its Unify ME Symphony managed services platform.

Use AVI-SPL code 912672 when you register for ISE 2018 and save on the €150 admission.

Register for ISE 2018 >

AVI-SPL Concept Catalog: Inspiration for Collaboration

The new AVI-SPL Concept Catalog is here, and it has more of the information you need to make informed decisions about the kinds of collaboration and AV solutions you want to use in your organization. This issue includes:

  • Q&A on advanced visualization in higher education
  • An inspiring overview of collaborative workspaces
  • A brief look at AVI-SPL services, including the ability to bring the Skype for Business experience into meeting rooms
  • How AVI-SPL creates simple, user-friendly control interfaces for meeting areas
  • Zurich Insurance Group case study
  • Links to AVI-SPL’s 2017 webinars
  • And advertisements showcasing the latest solutions from manufacturer partners

Read the new AVI-SPL Concept Catalog. >

The Managed Services Platform for Your Control Room

The well-designed control room is the result of expertise in video display hardware, software controls, and the streamlined user experience that come together to provide the most optimal situational awareness and reliability. It also comes from working closely with our clients so that they have the functionality that works exactly as they expect. AVI-SPL’s Control Room Group (CRG) delivers that expertise for all types of organizations around the world, including departments of transportation, military operations, energy utilities, and emergency management centers.

With the release of Unify ME™ Symphony 4.1, which is the platform at the heart of AVI-SPL’s managed services, CRG offers a support resource for taking a proactive approach to maintaining and servicing your mission critical systems. Benefits include:

  • Reducing the client’s cost of system maintenance for large, complex video wall installations
  • Reducing and/ or preventing system downtime through proactive monitoring of system components

Because control rooms vary in security protocols, Unify ME Symphony adapts to each environment’s needs and collects the data that lets staff know their systems are running efficiently and where it can be improved for better performance. Whether Symphony is used as part of AVI-SPL’s on-premise or off-premise managed services, it complements the CRG designed and integrated system along with its 24/7 customer support services to produce better business outcomes and a better user experience.

Connect with the Control Room Group at 888-619-9083.

 

 

AV Magazine Profiles AVI-SPL’s Managed Services Platform

In the Cutting Edge Technology Report of its Aug/Sept 2017 issue, AV Magazine explains how AVI-SPL’s Unify ME™ Symphony Platform helps manage the workplace.

In its article “Measuring Collaboration to Improve Business Outcomes,” AV Magazine covers some of the Unify ME Symphony features that help IT departments and their ability to support collaboration in meeting rooms and across a company’s worldwide offices. In particular, it looks at the automation and monitoring capabilities that help improve the user experience.

Read AV Magazine‘s look at AVI-SPL’s Unify ME Symphony Platform >

Want to see how Unify ME Symphony can help your organization? Schedule a Symphony demo >