Category Managed services

The Managed Services Platform for Your Control Room

The well-designed control room is the result of expertise in video display hardware, software controls, and the streamlined user experience that come together to provide the most optimal situational awareness and reliability. It also comes from working closely with our clients so that they have the functionality that works exactly as they expect. AVI-SPL’s Control Room Group (CRG) delivers that expertise for all types of organizations around the world, including departments of transportation, military operations, energy utilities, and emergency management centers.

With the release of Unify ME™ Symphony 4.1, which is the platform at the heart of AVI-SPL’s managed services, CRG offers a support resource for taking a proactive approach to maintaining and servicing your mission critical systems. Benefits include:

  • Reducing the client’s cost of system maintenance for large, complex video wall installations
  • Reducing and/ or preventing system downtime through proactive monitoring of system components

Because control rooms vary in security protocols, Unify ME Symphony adapts to each environment’s needs and collects the data that lets staff know their systems are running efficiently and where it can be improved for better performance. Whether Symphony is used as part of AVI-SPL’s on-premise or off-premise managed services, it complements the CRG designed and integrated system along with its 24/7 customer support services to produce better business outcomes and a better user experience.

Connect with the Control Room Group at 888-619-9083.

 

 

AV Magazine Profiles AVI-SPL’s Managed Services Platform

In the Cutting Edge Technology Report of its Aug/Sept 2017 issue, AV Magazine explains how AVI-SPL’s Unify ME™ Symphony Platform helps manage the workplace.

In its article “Measuring Collaboration to Improve Business Outcomes,” AV Magazine covers some of the Unify ME Symphony features that help IT departments and their ability to support collaboration in meeting rooms and across a company’s worldwide offices. In particular, it looks at the automation and monitoring capabilities that help improve the user experience.

Read AV Magazine‘s look at AVI-SPL’s Unify ME Symphony Platform >

Want to see how Unify ME Symphony can help your organization? Schedule a Symphony demo >

The Latest in Advanced Managed Services for Your AV and Video Communications

If you want to automate your meeting scheduling, launching, monitoring, management, analytics, and experience from a single platform that gives you global control of your AV and UC ecosystem, AVI-SPL’s Unify ME™ Symphony platform is up to the task. Symphony is the monitoring, management, and analytics platform that gives insight into your assets from an easy-to-use, browser-based, and mobile-friendly portal.

Why rely on AVI-SPL’s Unify ME for your managed services:

  • Automate meeting scheduling and call launching across your entire organization
  • See the big picture of your meeting-room and technology usage
  • Easily onboard new users, devices, and meeting rooms
  • Generate trouble tickets, rich analytics, and reports

With the recent release of Unify ME Symphony 4.1, we’ve added features that you and your fellow IT professionals need and want to manage your company’s AV and unified communications systems.

  • A single platform for managing your AV technology and Virtual Meeting Room (VMR) service. This gives you advanced admin views into VMR meetings and AV and unified communications technology.
  • New features to increase operational efficiency
    • Auto wrap-up meetings
    • Auto sweep meeting
    • Meeting failures tickets
    • Device monitoring blackout
  • Recording and streaming of your video calls
  • Monitor devices controlled by Crestron controllers
  • Schedule a VMR meeting from Outlook

Need to learn more about advanced managed services before you’re convinced? Read this report from Wainhouse Research, which is designed for the IT professional: “Video Conferencing and AV Managed Services” >

Want to see it in action?

Schedule a demo at the Unify ME Symphony page >

The IT Manager’s Guide to Managed Services

Let’s say you’re an IT manager for a corporation, and you’re seeking a better way to manage the video conferencing and AV systems the company relies upon. In this scenario, you will likely be exploring and comparing the managed services offered by different companies. Or perhaps you’re trying to determine if such services from a third party are necessary.

In this Wainhouse Research report, “Video Conferencing and AV Managed Services,” sponsored by AVI-SPL, you’ll get an overview of managed services in the context of video conferencing and AV systems. This paper makes an argument for the value of managed services and covers specific benefits. Some of the topics covered in this paper include:

  • Definition of managed services (including their features)
  • Myths about managed services
  • The difference between basic and advanced managed services
  • Spotlight on AVI-SPL managed services

Download your copy of “Video Conferencing and AV Managed Services” >

Assess and Refresh Your Collaboration Environment

Surveys show how much collaboration has grown in the workplace and how much it’s valued. According to “State of Enterprise Video Conferencing” (Wainhouse Research), 60 percent of video calls in 2016 included content sharing.

Your organization may have expanded (or is planning to expand) its number of meeting spaces and technology solutions in order to give your employees the effective, engaging communication tools they want. We can help by also providing the services that maintain the integrity of your AV and collaboration systems.

That support includes:

  • Preventative Maintenance Visits – (20) one visit per room, during which our field technicians test and clean AV and collaboration systems
  • Collaboration Business Plan – includes up to 12 user interviews, two organization benchmark comparisons, and one summary report

Why work with AVI-SPL

  • We design, deploy, manage, and support the AV and collaboration solutions that make improve communication and collaboration in organization like yours.
  • We service 8,000 contracts and resolve 1,500 hundred cases per month for customers like you
  • Our Symphony Management Platform is at the heart of our ability to deliver custom managed services and help desk support.

Fill in the contact form on this page to begin the process of building and maintaining your collaborative work environment.