Category Managed services

AVI-SPL Showcasing Its New Managed Services Platform Features at InfoComm 2017

The AVI-SPL team is proud of its ability to be the one source companies and organizations of all types need for better collaboration and communication experiences. That ability ranges from consulting with our clients, engineering and deploying systems, and supporting rooms and technology with our managed services.

Those managed services just got better with the release of our Unify ME Symphony Platform 4.1, which has new features that we’re showcasing each day at InfoComm 2017.  As noted by Frost & Sullivan, Symphony is the heart of our managed video conferencing services. But Symphony does much more than remotely manage video conferences.

With Symphony, we monitor and manage all of the AV, video conferencing and unified communications systems of an organization, and track key metrics like room utilization, device usage, meeting modes, and real-time quality of the user experience.

With Symphony 4.1, we have a host of improved features and new capabilities:

  • Monitoring of all AV devices connected through a Crestron controller
  • Unified portal and user experience for scheduling VMR meetings and for monitoring meetings, rooms, and devices
  • Recording and streaming of video meetings
  • Set monitoring blackout periods cascaded from account to location to device
  • Microsoft Outlook add-in to create new Unify ME meeting

Throughout each day at InfoComm, our experts will be at our booth delivering live demonstrations of the new features in our Unify ME Symphony 4.1 monitoring and management platform. If you plan on being at InfoComm, we look forward to seeing you there and showing you how much Symphony can benefit your organization. Read the press release about this announcement. >

Simplify Video Conferencing Meeting Management: A Frost & Sullivan White Paper

Big news to share, just in time for InfoComm 2017: This Frost & Sullivan research paper looks at the top needs of IT departments in order to ease the process of managing video conferencing across their organizations. The solution this paper presents is AVI-SPL’s Unify ME Symphony platform, which it describes as delivering “best-in-class managed services.” You should also know that Frost & Sullivan named AVI-SPL its 2016 North American Company of the Year for Video Managed Services.

In this five-page paper, learn how our video managed services are giving IT departments and their companies a scalable, unified monitoring and management platform with rich analytics.

Download “Simplify Video Conferencing Meeting Management to Deliver Better User Experiences” >

Request a Demo of AVI-SPL’s Managed Services Platform

AVI-SPL’s proprietary Symphony platform is how we monitor and manage your AV systems and meetings, run diagnostics on those systems, and launch your video calls. It’s also the “cornerstone technology” that helped us earn Frost & Sullivan’s 2016 North American Managed Video Conferencing Services Company of the Year.

And we’ve just made it even better with Symphony 4.0, which includes a variety of new features and apps, including:

  • Custom monitoring and alert settings down to the device level
  • Integration with SalesForce.com for efficient onboarding of accounts and devices
  • Enhanced monitoring, including native SNMP support
  • Improved usability and dashboard views
  • Single, unified portal with new self-service web

To learn more about how Symphony and AVI-SPL’s managed services team can support your organization, and the 4.0 updates, please read our press release. >

And to schedule a demo, visit our Symphony page >

Explaining AVI-SPL’s Managed Services

If your organization is interested in managed services to handle the collaboration technology your staff depends upon, take a couple of minutes to watch and learn from the interview below. Danny Rogers, AVI-SPL VP of Global Partnerships, explains how our managed services have evolved, including a shift from component parts to a holistic solution, one that wraps monitoring and management around a customer care package. He also addresses:

  • In-house and remote support services
  • Our Symphony management platform
  • Support for Microsoft collaboration tools
  • The demand for 24/7, 365 support

Watch Danny’s interview below and contact us at sales@avispl.com to begin your inquiry into how our managed services can benefit your company.